Frequently asked questions

BOOK AN EXPERIENCE

– Select an activity or attraction. Clicked the button to Check Availability and select a date. Only available dates will be highlighted

– Some tours have multiple options that will appear here, eg, tour language, seating, public group or private tour, etc. Be sure to select the options relevant to you. You’ll then be prompted to select your desired starting time (if applicable) and the number of participants in your group. Then click ‘Continue’

– Fill in your personal information and payment details on the following page and click ‘Confirm booking’

– Once you submit your booking the reservation will be confirmed. In most cases booking is confirmed immediately after purchase or in the next few hours – unless indicated otherwise on the activity description. You’ll receive the ticket voucher via email. Please print your ticket (unless it’s a mobile voucher) and bring it to the meeting point stated on the ticket.

Musement is an online booking service but you can also book over the phone. Our Customer Care is available seven days a week via email or phone, from 8am to 10pm, Italian time(CET).

IT: 00390235401375
UK: 0044(0)2034990386
FR: 0033(0)176545862
ES: 0034911223521
DE: 0049(0)3022380196
US: 0012023899064
NL: 0031(0)204990726
PT: 00351289983936
CH: 0041(0)315671489
WhatsApp: +39 393 8611983

You can either register or continue as a guest when making a purchase. We recommend that you register and create an account so you can access your order directly on our Musement website and our App, anytime, anywhere; and also receive various offers and discounts.

In most cases booking is confirmed immediately after purchase or in the next few hours – unless indicated otherwise on the activity description. You’ll receive a confirmation email with the voucher. If you’re a registered client you can confirm and also download your vouchers, directly from your account. If you’re not registered and fail to receive your confirmation email, check your spam folder or contact us at support@musement.com.

Yes! Simply select an experience and click the Gift button. You can also customize your present with a personal message and picture. The person receiving the gift will then receive a code. This code needs to be entered on our website, so they can claim their amazing gift.

With an open ticket you can enter a museum, exhibition, or any other attraction during operating hours, without having to decide a specific day and time. The day ticket is valid for the whole day that you reserve, without a specific time, while the reservation ticket is valid only on the day and the time that you select during the purchase.

Our tickets allow you to access activities with priority entries. Your entry is guaranteed for 15 minutes starting from the time you’ve selected.

Many of our guided tours include transportation to and from your hotel. Please check the ‘What’s included’ section of the product’s page to check if this service is available.

We offer over 14,000 tours and activities in over 400 destinations, so chances are we’ll have something to offer wherever you’re going! Simply search by destination.

Musement does not offer bookings for flights, car rental or hotels. We specialize in sightseeing tours, excursions, attractions and events in hundreds of destinations worldwide.

Musement does not offer bookings for flights, car rental or hotels. We specialize in sightseeing tours, excursions, attractions and events in hundreds of destinations worldwide.

PAYMENT

Yes, we use an online payment system that is internationally recognized and entirely secure. It protects against fraud and unauthorized transactions by encrypting your payment information.

Musement accepts all major international credit cards and Paypal, and guarantees the highest standards of security and control.
Your credit card or Paypal account will be charged immediately upon booking. If the local tour operator does not accept your booking, the charged amount will be credited back to the account from which the charge was drawn at no extra cost.

CHANGES & CANCELLATIONS

It may be possible to make changes to your reservation, however this depends upon the type of change required and is at the discretion of the travel service provider. Contact Musement Customer Care with your booking code and we’ll be able to advise you if the change is possible. Please select your tour carefully, as not all travel service providers will accept changes once you’ve received confirmation of your reservation.

Unfortunately, not all tours and tickets can be canceled as it depends on the policy of the individual travel service provider. Details can be found both on the product page and voucher. While we do our best to accommodate our customers, we must conform to our partner’s policies. If you would like to cancel your booking write to support@musement.com

RESOLVE A PROBLEM

Check your spam folder. Otherwise, we may have sent you an email stating when you can expect your voucher. While we’ve successfully received your reservation we might be waiting for further confirmation from the tour organizer. You’ll receive the tickets by the date stated in the email. If you haven’t received an email or your voucher contact us at support@musement.com
If you’re registered all of your purchase details can be viewed in the profile you created at registration. If you made a purchase as a guest, send an email to support@musement.com or call us on 0012023899064 and we’ll resend you the reservation confirmation. If the reservation requires a print-out voucher, you must reprint the voucher to access your activity.

Check the information on your order voucher and search our FAQ. If you don’t find an answer, contact us at support@musement.com or on 0012023899064.

Unfortunately, the majority of our partners don’t accept electronic vouchers. If you’re already at the location of the activity, please contact us on 0012023899064 so we may let our partner know.

Refer to the contact details listed on your voucher and contact the tour operator for instructions. There’s no guarantee you’ll be able to join your tour at a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. Many travel services carry heavy cancellation penalties.
You can type your desired product on our search bar and verify if it’s available. If it’s not available, you can request a quote for a private tour.

The voucher can be downloaded on the Thank you page after you’ve made your purchase. Otherwise it can also be downloaded from the final confirmation email. Check if it’s a mobile voucher or needs to be printed out beforehand.

CONTACT US

Livechat, email support@musement.com or by phone on the following numbers:

IT: 00390235401375
UK: 0044(0)2034990386
FR: 0033(0)176545862
ES: 0034911223521
DE: 0049(0)3022380196
US: 0012023899064
NL: 0031(0)204990726
PT: 00351289983936
CH: 0041(0)315671489
WhatsApp: +39 393 8611983

We offer customer support via chat, email and phone Mon-Sun from 08:00 am to 10:00 pm CET.

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