Poor
Booked a beginner diving trip with TUI, but it was a disaster. Picked up in an unmarked van with non-English-speaking staff, the driver was blasting music, arguing with security, and using his phone while driving. On arrival, I was told there was a mix-up and I’d be snorkeling instead of diving – no interest in spending 7 hours on a boat for that. Had to pay for my own taxi back after the rep tried to put me in an unlicensed car, telling me to lie to the police if stopped.