Average
The confirmation didn't arrive until the evening before the trip, and I had to press the TUI reps at the airport to look into it. The pick-up time was confusing and the contact number provided was unavailable. The whole excursion smelled of being a tourist trap, especially the "mayan village", which was nothing but an overpriced souvenir store. On the positives, the cenote was nice and the lunch was surprisingly good. We only arrive at Chichen Itza around 3pm, 2 hours before closing time.