Please be aware that electronic cigarettes and vapes cannot be brought to this tour due to Mexico's Maritime Port restrictions. No refunds or change of day will be permitted if you are denied entry by Federal Security
Minimum age to participate is 10 years old. Children 12 and older are considered an adult
Maximum weight is 118kg
Bring closed-toed, comfortable shoes
During or following heavy rains, swimming under the waterfall may be deemed unsafe
Transport not included. Due to local transportation laws, you must take a taxi to the meeting point to start your excursion. The cost varies from hotel to hotel but is around USD 10.00 each way
Excursion meeting points and time will need to be confirmed with your TUI or Destination Services Rep in resort (or by phone)
An additional pier fee must be paid during check-in, MXN 32.00 per person for check-in at API or MXN 40.00 per person for check-in at Nuevo Vallarta
Please be aware that you must be at the check-in point 30 minutes prior to departure. Boarding will be closed 10 minutes prior to departure time
Not suitable for expectant mothers or guests with back problems
Not suitable for families with small children
Height, weight and/or age restrictions may apply
Bring bathing gear and sunblock
Bring biodegradable insect repellent
Bring a towel
Bring money for extras or gratuities
Bring a hat
Transfers not included
Sun loungers not included
Lockers not included
Not suitable for those with reduced mobility
Children must be supervised by an adult (over 18 years) at all time
English-speaking guide for all nationalities
Please note that all times are approximate and subject to change
Subject to weather conditions
This experience doesn't follow our general cancellation policy. If you need to cancel, you must do so at least 24 hours in advance to receive a full refund