Poor
Was a total disgrace, will be asking for money back. Nothing was correct in info supplied by TUI, only saving grace was staff allowed us through the Assisted lane. We had no way to scan into Fast track. We got to lounge thru wouldn’t let us in, kept us waiting for 1 hour, eventually TUI called them back and we got through to look at board, turn around and walk back out, our gate and been allocated and we needed to board. We felt totally ripped off by TUI, nothing about this experience was VIP.