Average
We booked the tour via the app and selected a language of English. This confirmed on voucher sent the day before the tour. When the coach arrived, the guide said 'You know this tour is in German only'. We said it had been booked in English and she said she was freelance and had been hired to deliver in German. She did speak English. Spoke to rep, who said there wasn't the demand for English. Very poor, sharp practice Tui. You totally failed to deliver the tour booked without pre warning.