Great
Booking with Tui was great,Megan at the Sittingbourne office took time to help us make our choices. The staff at Dubai Airport were very helpful and this includes the driver who took us to the hotel. He was very respectful and helpful. We had a few issues at hotel. We were put in a smoking room with issues with lights not working at times,the smoke detector in the room which had green flickering light made it difficult for us to sleep on the first two nights. However, after speaking to the hotel operator (AJ) who was very polite and helpful, our room was changed which was great. We booked our excursions via Tui app which made it easy to manage our daily activities. All the drivers including the tour guide were amazing except the driver who picked us up at the Dubai Mall tourist bus stop area. He did not speak to us at all,not even a thank you from us would prompt him to say a word to us. It could be a language barrier issue? On the whole our experience for this trip was fantastic and we are looking forward to book our next trip with Tui.