Tickets must be shown at the entrance
VIP service staff will welcome you at the departure area. If there are no staff present, follow the signage for CIP services
If there are no VIP Lounge staff present, ask the airport information desk inside the terminal to contact the VIP Lounge or a TUI Rep
No luggage carrying service
Ask Lounge cashier for the Wi-Fi password
Please check with your TUI Rep in destination as fast-track conditions differ for passengers flying with other airlines
Not available for guests travelling with Condor, Eurowings or Lufthansa
Please ensure correct option is selected – European or Non-European as your final destination. This is based on the final destination being in the continent of Europe (NOT EU membership)
Please note the VIP Lounge is available only after check-in for your flight has opened, usually 2-2.5 hours before the flight departure time