TUI Rovaniemi elf adventure tour

Fantastic half a day. Staff worked really hard. Activity with Mrs Clause was amazing. Clouldberry the elf was amazing with my daughter Lillie, snowball fights, sledging and playing about. Slightly more time should be allowed for you to eat your meal felt a little rushed. Lumberjane activity was really good. More sledges needed for the sledging not enough for the amount of people

We had originally booked this excursion through the TUI app before going. I had received confirmation for the trip to be on Tues morning @9am to find out the trip was only available on the Monday evening. The rep had to then get onto the experience team to get my details swapped over because I wasn’t booked on for the Monday night and there was no trip on the Tuesday even though that was the date I had been given. I only found this out by trying to book the snowmobile by night if I hadn’t of enquired we would of missed it all together. The experience itself was lovely, meeting Mrs Claus was amazing but was rushed as only 20 people were allowed in at one time. We ended up in the last session as no one made us aware of this or what we needed to do to see Mrs Claus. The reps didn’t seem to know themselves what was happening. Lumberjack Jack was great with the kids and was very enthusiastic as he led them into the forest in search for a Christmas tree. Melody the elf was cool as well my boys enjoyed singing away with him and being part of his band. Just very poor communication!

A fantastic morning we really enjoyed it I just felt price was a bit steep for the time of the trip

Our experience was moved from a morning to an evening which was disappointing. It was very dark. The lumberjack was interesting and hot berry juice warmed us up but a difficult climb into forest and missed him cutting down the Christmas tree. Amazing visit to Mrs Claus and loved making ornament we will treasure. Melody elf was brilliant and great with the kids. Meal was unexpected, wasn’t in the description of the trip. Everyone found the tiny toilets amusing, couldn’t get in wearing snow suit. Elf guides great as always but sometimes difficult to see where the group had gone. Snow activities not for us, too cold, but could see other older children really enjoying them. Overall good but expensive.