Average
As a family, we were really excited about this experience as it’s not like anything we have done before and probably won’t ever do again. The staff were amazing, explained everything well and we felt like we were in good hands. The dogs were lovely, worked really hard and it was great we could pet them at the end of the trip- our boys loved that! Meeting the newest puppy at the end of the trip was a bonus too. However, in terms of value for money, we paid quite a lot for what turned out to be a 45 mins sleigh trip and a cup of hot berry juice. Given that the trip was at lunch time and there’s a fair bit of waiting around as the groups are split into two, a snack of some sort would’ve been good, especially for the kids. The toilet facilities were also pretty shocking-only two compost toilets shared between at least 60 people per trip. The toilets were far too high for my 8yr old and 6yr old to get on alone and they were so full and smelled so badly we were almost sick. We probably would recommend the excursion to others, purely because for most it’s a once in a lifetime experience, but we feel that for the amount that people pay, the facilities should be better, more refreshments available and people should be made aware that the actual experience itself is only 45 mins long.