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Priority tickets to Xel-Há Park
Must Do
Riviera Maya / Playa del Carmen, Mexico
4.6/5
Free Cancellation
Language:
English
,
Italian
Mobile voucher accepted
Duration:2 hours
Do this because
Enjoy a fun family day out at the natural wonderland of Xel-Há
Choose from a wide selection of activities on land and in the water
Get set for snorkelling, ziplining, cliff jumping, and the helter skelter
Glide through mangroves, swim in a cenote and see marine wildlife
What to expect
Xel-Há is the stuff of fantasy. Limpid lagoons with shades of sapphire, jade and aquamarine surrounded by tropical jungle and mangroves. It's bursting with natural beauty and exciting things to do, making it one of the most appealing Riviera Maya destinations. Swim, snorkel, zipline and soak up the atmosphere of this tropical adventure park.Discover mystical caves in the jungle, snorkel down the river as you admire the surrounding wildlife, jump five metres into the water beneath you and zipline across the river – Xel-Há is 100% pure excitement. You'll also be able to relax in the calming surroundings of unspoiled nature or walk, cycle and take the mini-train along jungle paths to admire species of flora and fauna in their natural habitat.Last but not least, there are four restaurants serving local dishes. And you can learn all about the Maya legends surrounding Xel-Há, too. It's a place of wonder and beauty, where you and all the family can experience a wild time immersed in nature. You can also take advantage of up to 50% off selected Dream activities such as Zip Bikes and Ray Encounters, as well as photo packages. And with exclusive tour, you'll enjoy an exclusive transfer and priority access.
What's included
Xel-Há entry
Buffet
Ice cream for children
Open bar serving locally branded drinks
Drinks
Equipment
Towels
TICKET ONLY options - No transfer or selected discounts included. TOUR options - transfer and selected discounts included
What to remember
Park closes at 17:00 in winter and 18:00 in summer
This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts
The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
There are two options to book entrance to the park: A TOUR includes transport and selected discounts. A TICKET ONLY does not include transport or any extras, only the park entrance
Extra activities that aren't included are: Snuba, dolphin swim, sea-trek, spa and temazcal. Booking the TOUR option (entrance + transportation) entitles you to a 50% discount on selected activities and photo packages, depending on the availability on the day. Please make sure you book these as soon as you enter the park as to not miss out. In order to get these discounts you must present a printed copy of the voucher
Bring bathing gear and sunblock
Bring biodegradable insect repellent
Bring suitable footwear
Bring money for extras or gratuities
Some entrance fees and optional extras are payable locally
Provider
TUI MEXICANA SA DE CV
Booking Fee
Good news! No extra fees are applied to this booking.
Cancellation Fee
Receive a 100% refund if you cancel up to 1 day before the experience begins
Reviews
Excellent
4.6/5
Based on
100 reviews from verified customers
J
Jezmo
March 2025
From United States of America
Traveled as
As a couple
- 36 years old
Excellent
This was a fabulous day. The pick up was smooth and dropped us right at the entrance. The park itself was brilliant, plenty to do and see on the standard ticket without the need to add on any extra activities. Breakfast and lunch were very good and it was nice to have access to drinks throughout the day. Safety was of a high standard on all activities. We would definitely recommend this day. Collection at the end was also well organised
D
Dani
March 2025
From United Kingdom
Traveled as
As a couple
- 13 years old
Excellent
Xel Ha is a unique place to visit. The park itself is beautiful and there is so much to do without having to pay for adding extra experiences within the park. It's great that food and drink is all included which means you don't have to worry about having money on you. The pick up and drop off at the hotel were easy and well organised. Would recommend for couples and families. Not ideal for those with mobility issues. Overall great day
E
Ellie
February 2025
From United States of America
Traveled as
With family
- 23 years old
Excellent
W
WGC
November 2024
From United Kingdom
Traveled as
As a couple
- 34 years old
Great
Fantastic day, lovely place but was very much affected by the horrendous snorkel equipment. We have been to xel ha before and have previously scored it a 10 out of 10 but the full face masks are terrible and there is no alternative. Water gets in and they are constantly foggy. It's a real shame. We also changed them 3 times but all were the same, some even had valves missing!. I know this is not a TUI issue but it would make me think about booking again.
A
Annette
October 2024
From United States of America
Traveled as
Alone
- 53 years old
Excellent
Liked having drink stations and clean toilets around all the park,shower and toilet facilities at locker stations really good to finish off the day.Plenty of seating areas but too low for less agile people like myself and only a couple of higher ones for disabled although I am not a disabled person had to use them. Lot of walking,bikes available for those that can use them.Resteraunts nice and clean and good choice of food included in price. Long day 12+hours 8.5 at park but well worth it
F
Ffion
September 2024
From United States of America
Traveled as
As a couple
- 3 years old
Excellent
The park was amazing, there is so much to do and so much to see. The trip could honestly do with being an hour shorter since we were there 8 until 6 and it gets slightly repetitive as there’s only so much snorkelling and tubing you can do.
L
L.T
September 2024
From United States of America
Traveled as
As a couple
- 8 years old
Excellent
C
Christina
August 2024
From United States of America
Traveled as
With family
- 54 years old
Great
Liked snorkelling but the masks provided were awful. They misted up immediately on use. Very poor quality which made the snorkelling less enjoyable and more difficult. Children liked the lighthouse slides. This was efficiently run. We also loved the fast food restaurant. There were good choices and the food was excellent.
M
Mel
August 2024
From United States of America
Traveled as
With family
- 36 years old
Excellent
Just incredible!!!! The most beautiful setting and wonderful experience!
S
Susie
July 2024
From United States of America
Traveled as
With family
- 25 years old
Excellent
J
Jon
July 2024
From United Kingdom
Traveled as
With family
- 23 years old
Excellent
This one of our favourite places for a day out in Mexico and would definitely recommend it to everyone. Some of the extra attractions are expensive and would liked to have seen some of these included in the ticket price.
J
John Edwards
May 2024
From United States of America
Traveled as
As a couple
- 19 years old
Excellent
Great safe way to see wildlife and sea life in natural habitat. Learn and understand conservation and have lots of fun while doing it.
D
Daniel
May 2024
From United States of America
Traveled as
As a couple
- 33 years old
Excellent
You could give the opportunity when booking this trip to include extras to the booking ie Adrenalina, swimming with the dolphins etc
A
Aj101202
May 2024
From United Kingdom
Traveled as
As a couple
- 13 years old
Excellent
C
Caitlin
May 2024
From United States of America
Traveled as
As a couple
- 4 years old
Excellent
Really good day out, well organised. There is quite a few attractions that you can pay extra for however we didn’t pay for any and had a great day.
R
Rob
May 2024
From United States of America
Traveled as
With family
- 30 years old
Excellent
Excellent excursion, short travel time and entry before the crowds.
C
Clare
April 2024
From United States of America
Traveled as
As a couple
- 22 years old
Great
We paid for priority tickets, but looking back now I'm not sure what extra service we actually received. 1 of the photo spots in particular required climbing over a slippery rock. I slipped, my partner grabbed my hand and stopped me from falling, but slipped himself and took a chunk out of his leg on a rock (still swollen a week later!). I don't recall seeing many staff around anywhere, so would have no idea what to do if we actually needed help at any point.
J
Jason
April 2024
From United States of America
Traveled as
With family
- 23 years old
Excellent
Amazing day, the park is beautiful with lots to do. The trip was very well organised and staff were very helpful. It is a long day with the travel time but definitely worth it.
S
Smart
March 2024
From United States of America
Traveled as
With family
- 36 years old
Excellent
The food was awful No Ice cream ( don’t serve it ) Facilities were ok
M
Michelle
March 2024
From United States of America
Traveled as
As a couple
- 37 years old
Excellent
Beautiful marine park with plenty of opportunity to snorkel or ride down the river on a inflatable. The only criticism is that you are there all day with no opportunity to leave slightly earlier if required.
L
Lauren harris
March 2024
From United States of America
Traveled as
With family
- 27 years old
Excellent
Great day out, staff all helpful and friendly and lots to do there. My daughter absolutely loved the zip lines, the huge water slide. The food was great, so much to choose from for both breakfast and lunch. I was concerned with the manatees as they are so large and i felt didn't have a large enclosure and also had their own poo floating about. It made me sad that there wasn't enough space for such gentle giants. All in all a lovely day out even though it wasnt cheap
G
Gileta
December 2023
From United Kingdom
Traveled as
With family
- 34 years old
Excellent
S
Scott and Donna
November 2023
From United Kingdom
Traveled as
As a couple
- 41 years old
Great
The trip was a little too long, could've been cut by an hour. Also a guide on the coach back to our hotel would've been good as a group of drunken Americans were using the coach microphone to sing into spoiling the trip back as most people just wanted to relax after a long day.
J
John
November 2023
From United Kingdom
Traveled as
As a couple
- 33 years old
Great
Didn’t enjoy the travelling to and from the park 2hrs each way
J
Jess
November 2023
From United States of America
Traveled as
As a couple
- 7 years old
Great
Great day out, only minor complaint is that the tour bus got there so early we had to wait around for half an hour before the gates opened, and didn't pick us up until the park closed so it was a very very long day
L
Lynne
November 2023
From United Kingdom
Traveled as
As a couple
- 42 years old
Excellent
Brilliant.t day staf helpful food amazing x
M
Mrs wells
October 2023
From United States of America
Traveled as
With family
- 24 years old
Excellent
Our rep was a little difficult to get hold of beforehand so we had some unanswered questions that we later figured out for ourselves. The prices at the resort are very high for the experiences so it made the trip super expensive and because of this we could only afford to do one excursion.
M
Mr G
September 2023
From United States of America
Traveled as
As a couple
- 15 years old
Excellent
Nothing could really be improved.
J
Jade Bone
September 2023
From United States of America
Traveled as
As a couple
- 13 years old
Excellent
N
Nicki
August 2023
From United States of America
Traveled as
With family
- 33 years old
Excellent
The facilities and staff were excellent, the food was very good with loads of choice. The private beach was beautiful and watersports readily available. The entertainment team were good fun.
L
Lee
August 2023
From United States of America
Traveled as
With family
- 30 years old
Average
Too busy, took ages to try and get something to eat or drink. I paid £320 for 2 adults and a child for the experience. It wasnt worth the money!! Most of the activities there you have to pay extra for which is a joke after paying so much in the first place.
N
Neil
August 2023
From United Kingdom
Traveled as
With family
- 31 years old
Excellent
Great day out, plenty to do. I would have liked to have seen more water / drinks stations
D
Dad1
August 2023
From United States of America
Traveled as
With family
- 27 years old
Great
Vast park, not for the unfit. Recommend doing the river floats first as can get very crowded. Zip bikes with tui discount worth doing as a very unique experience going over cenota and inside caves.
L
LEE M
August 2023
From United States of America
Traveled as
With family
- 30 years old
Excellent
W
Walkers
August 2023
From United States of America
Traveled as
With family
- 40 years old
Great
A good day out with food and drink included. Plan ahead to make the most of the park.
N
Nadine
August 2023
From United States of America
Traveled as
With family
- 23 years old
Great
Xelha park is brilliant as there is so much to see and do however I would take my own snorkelling mask as the ones provided steamed up straight away. The photo packages are good especially with the TUi discount. I would take watershoes and a UV T shirt.
L
Lotty
August 2023
From United States of America
Traveled as
With family
- 23 years old
Excellent
We absolutely love Xel-ha been twice now, 15yrs apart. The river is still the main attraction & when you’re on it you’ll see why. Coming out of the mangroves certainly has a wow factor. It’s a stunning eco park with beautiful nature walks. You can zip line and cliff jump before heading out to sea. The views are amazing from the lighthouse and the slide ride down, crazy but hilarious. It’s like coming out of a washing machine! We’re pretty sure we swam with barracuda and swam with the stingrays.
C
Costello family
August 2023
From United States of America
Traveled as
With family
- 23 years old
Excellent
I loved everything about Xel-ha, first visited 15y ago and knew I wanted to go back. This time we took our boys aged 11 and 9, they loved it, we went to the slide first, walked along the floating bridge before heading round to the river. We enjoyed all the little extras that we came across during our walk and it felt like we did lots before getting onto the river and adventure area. Just a great day out, restaurants didn’t disappoint either, no improvements required.
S
Steve
August 2023
From United States of America
Traveled as
With family
- 24 years old
Excellent
The whole place is amazing. Scenery is amazing no matter where you are in the park. Activities that are free are very good and filled the full day. Lazy river was our favourite as easy to hop on to zip lines, cliff dives and rope obstacles. The not so good. Activities that you need to pay for are ridiculously priced and if you have a family can be the same price as the actual ticket again. Restaurants don’t open until 9:30 which we were not told and did not have breakfast before leaving
A
Anonymous
August 2023
From United States of America
Excellent
Everything was great; from pick up in the morning and spending a fantastic day at Xel-Ha to being picked up on time to go back to our resort.
M
Morris
July 2023
From United States of America
Traveled as
With family
- 25 years old
Great
Great place and nice and close. Only negative was that it was very expensive and then many activities were chargeable again. Suggested all inclusive but not really
A
alison
July 2023
From United States of America
Traveled as
With family
- 26 years old
Great
I booked online which was very easy and didnt need to speak to anyone else about it.
J
Jamie
July 2023
From United States of America
Traveled as
With family
- 26 years old
Excellent
The park is beautiful and has amazing attractions. The lazy river was exceptional. The extra activities are over priced but there's enough to do without them. Myself, my wife and both of my teenage daughters enjoyed the whole day.
A
Andrea L J
July 2023
From United States of America
Traveled as
With family
- 36 years old
Excellent
Absolutely fantastic day, we loved Xel Ha and we opted to do some additional activities which we paid extra for although lots of activities were free. We opted to do the sea trek and Ariel zip bike. The day was fantastic
S
Sb196
July 2023
From United Kingdom
Traveled as
With family
- 28 years old
Excellent
Pick up was prompt, all inclusive food, great family day.
A
Allison Donohoe
July 2023
From United Kingdom
Traveled as
With family
Excellent
This was a fantastic experience, though any extra activities are so expensive. The tui bus was late and I had to call to find out where he was, this cost me a fortune on my bill. The big slide was great, defined need to do this if you go and we dis the swimming with dolphins, this was absolutely amazing.
L
Lois
June 2023
From United States of America
Traveled as
As a couple
- 8 years old
Great
Really good that food and drink were included, transfer on time. Friendly staff at the park, quick and easy to get in, not much waiting around
L
L Smith
June 2023
From United Kingdom
Traveled as
With family
- 21 years old
Excellent
Excellent day out and with TUI discount it worked out cheaper than booking direct. Xal Ha coach collected us direct from the hotel lobby, returning after 6pm once the park had closed. Xal Ha is amazing and great fun for all ages, though perhaps not catered for very young children due to height restrictions on zip wires etc.
E
Experience of a lifetime.??
June 2023
From United States of America
Traveled as
With family
- 30 years old
Excellent
An absolute amazing experience, turtles were amazing and the center were just mind blowing too, can't wait to do it again next year, 100% recommend doing this, one of the great experiences of life. Loved it.
T
Tracyk
June 2023
From United States of America
Traveled as
With family
- 28 years old
Excellent
Fantastic fun filled day, so much to do, we didn't stop all day
L
Lauren
June 2023
From United Kingdom
Traveled as
As a couple
- 9 years old
Excellent
Picked up on time. Comfortable transfer with a great guide. Clear instructions and a thoroughly enjoyable day. Plenty of time to do everything and more. We even got to go on the zip lines about 10 times and the lazy river twice. Food and drink all inclusive with plenty of choice for all. Tui did a fabulous job.
J
Josie
June 2023
From United States of America
Traveled as
As a couple
- 13 years old
Average
Guide from xel ha was informative and friendly. However a snack was not included nor was ice cream for children as described. Xel ha was basically a very expensive lazy river unless you are going to spend an extra £200+ on extra activities once there. Lovely scenery but there are a lot better trips (e.g cenotes) which are better value for money.
S
Sue
June 2023
From United Kingdom
Traveled as
As a couple
- 44 years old
Excellent
I enjoyed the premium service and there was not anything that I disliked.
M
Mags
April 2023
From United Kingdom
Traveled as
With family
- 25 years old
Excellent
Easy seemless transfer. Friendly staff. Fantastic experiences in the park.
K
Kelly
April 2023
From United States of America
Traveled as
With family
- 26 years old
Excellent
Value for money having meals and drinks included, towels, lockers, snorkeling equipment.
P
PD
March 2023
From United States of America
Traveled as
As a couple
- 37 years old
Great
The whole experience in the park, activities and the food, were great! Staff were all amazing apart from a grumpy one directing people to their buses. I was annoyed that there was no mention to bring wet shoes/swim shoes and phone protection pouches, as these proved an expensive outlay on the day and we have these items at home.
N
Neil
March 2023
From United States of America
Traveled as
As a couple
- 17 years old
Excellent
Great day doing the snorkeling, zip lines and generally enjoying being in the water. Tui app doesn't mention it but unlimited food and drink through out the day which was all of really good quality. A lot of activities were extra and starting at $40 could make things expensive. We didn't do extras but had a great time enjoying the free activities. Top tip: head straight out for a walk around whilst everyone else stops for breakfast at 9am!
C
Chris
February 2023
From United States of America
Traveled as
As a couple
- 12 years old
Excellent
Transport was on time and efficient. The park was well organised and a lot of fun. We did the photo package which was half price when booked through TUI which was a bonus and well worth it! The food was amazing. Would recommend this trip to everything looking for a fun day out. Whole trip lasted about 12 hours door to door.
S
Sarah
December 2022
From United Kingdom
Traveled as
As a couple
- 14 years old
Excellent
Great day out! Enjoyed every minute of it
J
Joanne
November 2022
From United Kingdom
Traveled as
As a couple
- 35 years old
Excellent
S
Snorkelling
November 2022
From United Kingdom
Traveled as
With family
Excellent
I enjoyed the snorkelling equipment was excellent food was enjoyable and plenty of drinks lockers for your clothes all included in the entry price
R
Rhi
November 2022
From United Kingdom
Traveled as
As a couple
- 16 years old
Excellent
We really enjoyed this experience. It was quite pricey and there were a lot of added extras once you were in the park but you could enjoy the day without paying for any of those. Everywhere was clean and tidy and we ate in 2 of the buffet restaurants, good selection in both and although they seemed really busy we didn't have to wait long for a table. 10/10 day, would highly recommend
K
Karen
October 2022
From United Kingdom
Traveled as
As a couple
Excellent
This wasn’t our first visit to Xel-Ha, and we thoroughly enjoyed ourselves. A fantastic day out, with loads to see & do. No real downside, other than the fact I have no idea what the fast track access refers to - there were no issues with any access, and no “designated” fast track entrances/queues, so think this may be a financial trick!
M
Mrs Mc
October 2022
From United Kingdom
Traveled as
With family
- 22 years old
Excellent
This was the favourite day of our holidays, we loved Xel Ha! What’s not to like, a beautiful location incredible fun, great activities, delicious food, friendly staff, wonderful memories to last forever. Pickup was on time and smooth, highly recommended.
D
Dinky
October 2022
From United States of America
Traveled as
With friends
- 38 years old
Great
Pick up was prompt. Little bit of a long journey picking up from other hotels not only our excursion but for other excursions too. Guide spent more time on transfer upselling various items than explaining how/what we needed to know about the park... ie need to get a key for lockers from desk. Whether or not you need to get changed everytime you want something to eat. How to get around park. Foot,bike or mini Park is beautiful and well organised, clean.. food is ok. Staff in restaurant friendly.
S
Sally
October 2022
From United Kingdom
Traveled as
As a couple
- 22 years old
Excellent
One of the best days out I have had! So much to do, even without paying for the 'extras' - snorkelling, zip lines, water slide, tropical gardens, walks, the food was great (even an English/American buffet option) and drinks were premium brands. Getting 50% off the photo packages with Tui was a bonus too and the photos were great. A lot of fun!
S
sd
October 2022
From United Kingdom
Traveled as
As a couple
- 17 years old
Excellent
Great service, easy and stress free. Guide was great. Bus was comfortable. Park was great - just beware the biting bugs, mosquito repellent is a must
B
Beth
September 2022
From United Kingdom
Traveled as
As a couple
- 11 years old
Average
Felt it was very overrated, all the experiences you had to pay extra for, very over priced for what they were. Advertised as so much better than it was, all the waters were mirky and brown, could hardly see any fish. We brought the photo package and so many of the photo stops were broken. Tui have a discount on two activities one was closed that day the other was already full.
A
Amanda
September 2022
From United Kingdom
Traveled as
As a couple
- 40 years old
Great
The park is great we've been many times and we love it, the transfer to the park is a different matter. We was the first to be picked up and the last to be dropped off. You are given a time for departure and then left sitting on the bus for nearly an hour ,next time we will take a taxi to the park around 15 minutes away, I recommend you do the same. The park should not be missed it's a great day out.
T
Tomas
September 2022
From United Kingdom
Traveled as
With family
- 20 years old
Great
Good park lots to see. Bike ride was good kids enjoy it although they a bit outdated. Snookering was good but next time will do that at the morning as later on is to much mess in the water
Z
Ziggypip
September 2022
From United Kingdom
Traveled as
With family
- 42 years old
Excellent
Was a great day, plenty to do and see only down side is that is a long journey there and back.
L
Liam
September 2022
From United Kingdom
Traveled as
As a couple
- 11 years old
Excellent
Really good day out and I would go back out but make sure you take water shoes with you and take plenty of bug spray as I put it on twice and being in and out the water I got eaten alive. It was a amazing day and I would recommend paying for the photos it’s well worth it.
E
Emily
September 2022
From United Kingdom
Traveled as
As a couple
- 5 years old
Great
Xel-ha is loads of fun but we were there for way too long because of the way the day is planned. Arrived before breakfast and had most of the activities done by 2 o’clock (would have been a good time if you pay for extras) doesn’t need to be a whole day spent last hours waiting out the pick up time.
L
Linton
August 2022
From United Kingdom
Traveled as
With family
- 48 years old
Excellent
We went as a family of 13 overall the the flight was great both ways the crew were excellent, the accommodations was good very spacious rooms great amenities services and entertainment. Although the cost of the holiday was quite expensive we all thoroughly enjoyed our holiday and Tui staff are brilliant.
E
Elias
August 2022
From United Kingdom
Traveled as
With family
- 28 years old
Excellent
H
Helen
August 2022
From United Kingdom
Traveled as
With family
- 27 years old
Excellent
A fab day out with so much to see and do not to be missed.
A
Andy
August 2022
From United Kingdom
Average
Guide was more interested in up selling all the activities than anything else. If you didn’t want to buy anything then they weren’t interested in you. Coach journey there was prompt and direct. Return journey was a joke and took twice as long adding over 1.5 hours extra to our journey. Not acceptable on an already very long day.
V
Vicki
August 2022
From United Kingdom
Traveled as
With family
- 26 years old
Excellent
Amazing for all the family. Very clued up on dietary requirements and cross contamination, food clearly labelled.
W
Williams Family
August 2022
From United Kingdom
Traveled as
With family
- 26 years old
Excellent
We visited as a family of 5, kids aged 19, 18 and 17. The whole experience was amazing, there is plenty to do without booking any extras but we opted to do the speedboats (great fun) and the zip bikes. We also bought the photo package which gave us over 100 photos of the day. Taking waterproof phone cases, water shoes and organic bug spray is a must. The changing facilities could be better. From our hotel it was a long transfer to and from axel-Ha but definitely worth it.
M
Matt Humphries
August 2022
From United Kingdom
Traveled as
With family
- 26 years old
Excellent
We booked in the UK prior to our arrival, we priced this vs the advertised rate on the website of Xel Ha and you were slightly more expensive, but only by a few pounds, so booked with TUI as it was easy to cancel/change if required. However we could have booked this locally in resort for a lot less money. Lesson learnt, we still had a great day out.
J
Jo C
August 2022
From United Kingdom
Traveled as
With family
- 35 years old
Excellent
Great day out, coach on time and fast transfer into the park was greatly appreciated. The day went so quick with plenty to do.
T
Tina
August 2022
From United Kingdom
Traveled as
With family
- 26 years old
Excellent
This place is amazing, so much to do and suitable for mixed age ranges. My 11 Yr old loved the zip lines and cliff jumps, my 77yr old mum loved the lazy river and my favourite was the caves and the zip lines. We enjoyed the snorkeling and seeing the abundance of fish. Your all inclusive when inside for food and drinks. My son has a food allergy and I was worried about him eating, but wow the food is labelled and the chef spoke to us and he made a special plate of chicken for my son.
E
Emma
August 2022
From United Kingdom
Traveled as
As a couple
- 10 years old
Excellent
J
John Healy
August 2022
From United Kingdom
Traveled as
With family
- 25 years old
Great
Great trip all round . Lots to do for all ages , with plenty of opportunity to grab a drink , food and chill when needed
T
Trine
August 2022
From United Kingdom
Traveled as
With friends
- 36 years old
Excellent
An excellent day out.
S
SW
August 2022
From United Kingdom
Traveled as
With family
- 26 years old
Excellent
Great trip, amazing food, beautiful place. Highly recommend
A
Andy
August 2022
From United Kingdom
Traveled as
As a couple
- 34 years old
Excellent
A brilliant day, with lots to do along with optional extras if you want. All good and drink is in with the entrance fee so just get there and relax.
S
ShellsH
August 2022
From United Kingdom
Traveled as
With family
- 27 years old
Excellent
Tour rep on the coach was excellent and very informative. Xel-Ha was fantastic, beautiful and plenty to do. Food and drink were also excellent.
K
Kazi
August 2022
From United Kingdom
Traveled as
With family
- 26 years old
Great
The park is very family oriented especially for smaller kids, travelling with teenagers and a 5 year old, it can be difficult to find things we all enjoy but you can find this at this park. All food and drinks are included but expect there to be a lot of activities that you can pay for separately, these are all very expensive and cost about the same as the entry to the park.
L
Lucille BARTLETT
July 2022
From United Kingdom
Traveled as
With family
- 41 years old
Great
My son suffered an allergic reaction to food which had no labelling of nuts. He was seen my medical staff who did not act correctly. When someone is having an anaphylactic shock an inflammatory injection will not work. My son could have died. I got a taxi straight back to the hotel where I gave him antihistamines. The doctor took forever at the hotel
R
Robin Fisher
July 2022
From United Kingdom
Traveled as
As a couple
- 13 years old
Great
Absolutely brilliant trip! The tour guide in the drive down was very informative and gave us lots of information about the park and local area! The park itself is absolutely beautiful with lots of activities to do! Food and drink very good and all included! Just VERY sad to see there were dolphins in captivity and offering dolphin swims! This is something that shouldn’t be happening in this day and age!
E
Eleanor
July 2022
From United Kingdom
Traveled as
As a couple
- 12 years old
Excellent
Xel-Ha itself was incredible - beautiful area, loads of activities and with food included, great value for money. The transfers were okay - I was worried we had no choice of return time and we would want to leave before the time, but in the end the timing was quite good, although we had to wait for everyone to be on board which was past the set time. Would recommend!
M
Michelle
July 2022
From United Kingdom
Traveled as
With family
- 34 years old
Great
Park was amazing. Staff really helpful. I would recommend a little bartering as we got extra experiences for less than the advertised price. My only negative was the transfer journey home. The journey took forever as we went all around the houses for drop offs. You should offer a private transfer at extra cost. The time saving would make it worth the money.
B
Bartek
July 2022
From United States of America
Traveled as
As a couple
- 5 years old
Great
Swimming in the river was a really cool experience. The staff could of been more informative about the picture taking around the park, as they all said you can only purchase those cameras to take pictures at the beginning. However we didn’t purchase those and still ended up taking pictures and being able to purchase them at the end, missed out on a lot of them though due to lack of info. The extra activities are overpriced.
M
Mr J
July 2022
From United Kingdom
Traveled as
With family
- 36 years old
Excellent
Stayed at Jade dreams hotels and there was no indication that transport was not available from there to the excursion site, instead this was defaulted to another hotel 45mins away without informing me. So missed my trip but on discussion with TUI , the excursion was rebooked on next day with transport arranged from my hotel.
R
Reece
July 2022
From United Kingdom
Traveled as
As a couple
- 5 years old
Excellent
Great trip for all, more relaxing than some of the other parks though still the opportunity for adventure. More than a full day's worth of stuff to keep yourself amused, a scenic views throughout
L
Laura H
July 2022
From United Kingdom
Traveled as
With family
- 26 years old
Excellent
Everyone should visit this place. I am not mad on the water but even I went down the lazy river and went on the zip slides. The kids and my husband did extra experiences - sting ray encounter, manatee experience and scuba diving where the air tanks are controlled from above so no need for PADI certification. The kids loved all these experiences. They are not cheap but where else would you get do this stuff!
M
Marc M
July 2022
From United Kingdom
Traveled as
With family
- 24 years old
Excellent
A wonderful family day out with plenty of adventures for the children.
Z
Zoe
July 2022
From United Kingdom
Traveled as
As a couple
- 10 years old
Great
Great day out
N
Nicola
July 2022
From United Kingdom
Traveled as
With family
- 37 years old
Excellent
great experience for the family. There is something for everyone. Food is very good, but not enough for vegans
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