Great
The collection was not from the hotel, but from a pickup spot. Over 1 km away. Which we had to walk to, and then wait at, for over 70 mins before the bus eventually turned up without even an apology for being so late. We had the TUI app, and they had our phone numbers, so contacting us to say we did not need to hang out in 35C heat for over an hour for a bus that was running late. This really cast a shadow over the rest of the day, reduced time in Knossos, etc. Very disappointing for price paid.