All participants must provide their full name and contact details at the time of booking. Please ensure that the name on your ID exactly matches the name provided at the booking to avoid issues at the entrance
The museum can change your visit time, so your pickup time may change accordingly. You will receive final confirmation via email 1–2 days before the tour. Due to the extremely high visitors’ volume and internal policies, Auschwitz-Birkenau reserves the right to cancel tours or guides at any time, even a few days or hours before the visit. If this happens, you will be informed and if possible, offered an alternative date or program
All visitors are required to pass through security checks before entering the museum grounds
To receive a reduced student ticket, students must be able to show a valid student ID card
The tour doesn't allow more than 30 people per booking
The maximum size of backpacks or handbags is 30x20x10 cm
Please dress respectfully for the site and wear clothes that match the prevailing weather
If your hotel is situated in a limited traffic area, pickup is provided from the closest meeting point outside the restricted zone
Prams are not allowed inside the museum's buildings