Please ensure you indicate accommodation details, dietary restrictions, and full name of all participants when you confirm your booking, as tickets are personalized
All participants must provide their full name and contact details at the time of booking. Please ensure that the name on your ID exactly matches the name provided at the booking to avoid issues at the entrance
The museum can change your visit time, so your pickup time may change accordingly. You will receive final confirmation via email 1–2 days before the tour. Due to the extremely high visitors’ volume and internal policies, Auschwitz-Birkenau reserves the right to cancel tours or guides at any time, even a few days or hours before the visit. If this happens, you will be informed and if possible, offered an alternative date or program
All visitors are required to pass through security checks before entering the museum grounds
If the pickup location is inaccessible for the transport, a different location will be arranged nearby
The local partner will contact you by WhatsApp, email or phone on the day before your tour to confirm your pickup time and details
A valid ID or a copy of your passport
It’s recommended to wear clothes that do not reveal too much or are too shiny, to show the dignity required, and have comfortable shoes