Poor
Original guided tour cancelled at last minute by tui, meaning all other guided tours were booked so we had to go for a self guided tour. No apology, or any attempt to make amends for this by tui Was not told at point of booking that we would have to queue at auscwitz to actually get tickets. Despite being picked up at 0815, we didn't actually enter the museum until 1300, leaving nowhere near enough time to get around the 2 sites and see everything. No tui staff to be seen anywhere.