Product Details

Free Cancellation

Language: English

Mobile voucher accepted

Duration: Duration not available

Entrance Fees Included

Instant confirmation

e-Voucher

Why you’ll love this…

Enjoy a fun family day out at the natural wonderland of Xel-Há

Choose from a wide selection of activities on land and in the water

Get set for snorkelling, ziplining, cliff jumping, and the helter skelter

Glide through mangroves, swim in a cenote and see marine wildlife

Take your pick of the light or all-inclusive packages

What we expect

Xel-Há is the stuff of fantasy. Limpid lagoons with shades of sapphire, jade and aquamarine surrounded by tropical jungle and mangroves. It's bursting with natural beauty and exciting things to do, making it one of the most appealing Riviera Maya destinations. Swim, snorkel, zipline and soak up the atmosphere of this tropical adventure park.

Discover mystical caves in the jungle, snorkel down the river as you admire the surrounding wildlife, jump five metres into the water beneath you and zipline across the river – Xel-Há is 100% pure excitement. You'll also be able to relax in the calming surroundings of unspoiled...

✔Equipment
✔Admission fees
✔Lifejacket
✔Xel-Há entry
✔Towels
✔TICKET ONLY options - No transfer or selected discounts included. TOUR options - transfer and selected discounts included

What to remember

Park closes at 17:00 in winter and 18:00 in summer

This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts

The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures

There are two options to book entrance to the park: A TOUR includes transport and selected discounts. A TICKET ONLY does not include transport or any extras, only the park entrance

Extra activities that aren't included are: Snuba, dolphin swim, sea-trek, spa and temazcal. Booking the TOUR option (entrance + transportation) entitles you to a 50% discount on selected activities and photo packages, depending on the availability on the day. Please make sure you book these as soon as you enter the park as to not miss out. In order to get these discounts you must present a printed copy of the voucher

Bring bathing gear and sunblock

Bring biodegradable insect repellent

Bring suitable footwear

Bring money for extras or gratuities

Some entrance fees and optional extras are payable locally

Provider

Booking Fee

Cancellation Fee

Reviews

Excellent

4.6/5

Based on 141 reviews from verified customers

All ratings (141)

Excellent (100)

71%

Great (35)

25%

Average (5)

Poor (0)

Bad (1)

Sarah

January 2026

From United Kingdom

Traveled as With family - 39 years old

Dan

September 2025

Traveled as As a couple - 11 years old

This is an extremely unique experience which was well explained on the coach by a member of staff. There are several offerings at Xel-Ha. We opted to pay for the seawalk and it was an incredible experience for somebody that hasn't done this before. Overall, I cannot recommend visiting more.

Tracey

Traveled as As a couple - 38 years old

Very well organised trip. Lovely day out.

Eve

August 2025

Traveled as With family - 25 years old

Buddy S

Traveled as With family - 28 years old

Great

We did three activities, zip bike, adrenalina and power snorkel. Whilst all three activities were enjoyable, they were not worth the price paid for them given their length, the activity and experience. It would have been good to understand the price beforehand so the activities could be planned and not pressure to do them when entering the park.

Rob

July 2025

Traveled as As a couple - 14 years old

Poor

In terms of the venue and activities is fantastic however if you want to swim with dolphins the cheapest package is 260 US Dollars and then you are not even able to take your own photos and have to pay “extra” along with this if you want to take photos at the top of the light house you can unless again you pay extra. I have paid over £190 to come here.. I should at least be able to take a photo of the activities I’m doing.

Johnsons

Traveled as With family

Average

Having been 20 years ago I dont think it's now value for money as all the coral is now dead due to climate change so it's not much of a snorkeling experience it once was for that reason alone I don't feel it was worth spending over £600 for the family. Still some nice aspects but overall a big let down.

Mlh

Traveled as As a couple - 31 years old

Lou1978

Traveled as With family - 30 years old

Mac

June 2025

Traveled as With family - 22 years old

TUndie

May 2025

Traveled as As a couple - 33 years old

Negatives-More veggie food options. Expensive. Positives-Very clean and tidy. Lots of drink stations. Liked the water fountains. Toilets very clean. Liked the shower gel in the showers. Plenty of equipment for everybody and equipment was in good order.

Andrew

Traveled as With friends - 8 years old

DO NOT BOOK WITH TUI! We sat outside the main lobby to our hotel from before 7am as our pickup was at 7am. We sat there for an hour, waiting for our names to be called or the trip to be called. Several vehicles turned up, all of which we checked as to where they were going. One for chichen itza, and several for airport transfers. At no point did we hear our names called (as has happened with previous excursions). I was promised a refund on the phone, then denied it via email. Tui played ignorant

Elishia

April 2025

Traveled as As a couple - 10 years old

Xel-ha itself was a lovely day lots to do although I must say being stuck to being picked up at 5.30pm felt a long time for us and we were ready to leave at 3. You start your day at 8 there lots to do and it’s absolutely beautiful. Tui recently changed there ticket online advertised as includes food (all inclusive drinks and food) but Tui booked just basic ticket so when go there we had to pay for upgrade itself. Tui have refunded this + offered me 10% off experiences (after this won’t use tui)

Jezmo

March 2025

Traveled as As a couple - 36 years old

This was a fabulous day. The pick up was smooth and dropped us right at the entrance. The park itself was brilliant, plenty to do and see on the standard ticket without the need to add on any extra activities. Breakfast and lunch were very good and it was nice to have access to drinks throughout the day. Safety was of a high standard on all activities. We would definitely recommend this day. Collection at the end was also well organised

Dani

Traveled as As a couple - 13 years old

Xel Ha is a unique place to visit. The park itself is beautiful and there is so much to do without having to pay for adding extra experiences within the park. It's great that food and drink is all included which means you don't have to worry about having money on you. The pick up and drop off at the hotel were easy and well organised. Would recommend for couples and families. Not ideal for those with mobility issues. Overall great day

Ellie

February 2025

Traveled as With family - 23 years old

WGC

November 2024

Traveled as As a couple - 34 years old

Fantastic day, lovely place but was very much affected by the horrendous snorkel equipment. We have been to xel ha before and have previously scored it a 10 out of 10 but the full face masks are terrible and there is no alternative. Water gets in and they are constantly foggy. It's a real shame. We also changed them 3 times but all were the same, some even had valves missing!. I know this is not a TUI issue but it would make me think about booking again.

Annette

October 2024

Traveled as Alone - 53 years old

Liked having drink stations and clean toilets around all the park,shower and toilet facilities at locker stations really good to finish off the day.Plenty of seating areas but too low for less agile people like myself and only a couple of higher ones for disabled although I am not a disabled person had to use them. Lot of walking,bikes available for those that can use them.Resteraunts nice and clean and good choice of food included in price. Long day 12+hours 8.5 at park but well worth it

Ffion

September 2024

Traveled as As a couple - 3 years old

The park was amazing, there is so much to do and so much to see. The trip could honestly do with being an hour shorter since we were there 8 until 6 and it gets slightly repetitive as there’s only so much snorkelling and tubing you can do.

L.T

Traveled as As a couple - 8 years old

Christina

August 2024

Traveled as With family - 54 years old

Liked snorkelling but the masks provided were awful. They misted up immediately on use. Very poor quality which made the snorkelling less enjoyable and more difficult. Children liked the lighthouse slides. This was efficiently run. We also loved the fast food restaurant. There were good choices and the food was excellent.

Mel

Traveled as With family - 36 years old

Just incredible!!!! The most beautiful setting and wonderful experience!

Susie

July 2024

John Edwards

May 2024

Traveled as As a couple - 19 years old

Great safe way to see wildlife and sea life in natural habitat. Learn and understand conservation and have lots of fun while doing it.

Daniel

You could give the opportunity when booking this trip to include extras to the booking ie Adrenalina, swimming with the dolphins etc

Aj101202

Caitlin

Traveled as As a couple - 4 years old

Really good day out, well organised. There is quite a few attractions that you can pay extra for however we didn’t pay for any and had a great day.

Excellent excursion, short travel time and entry before the crowds.

Clare

April 2024

Traveled as As a couple - 22 years old

We paid for priority tickets, but looking back now I'm not sure what extra service we actually received. 1 of the photo spots in particular required climbing over a slippery rock. I slipped, my partner grabbed my hand and stopped me from falling, but slipped himself and took a chunk out of his leg on a rock (still swollen a week later!). I don't recall seeing many staff around anywhere, so would have no idea what to do if we actually needed help at any point.

Jason

Amazing day, the park is beautiful with lots to do. The trip was very well organised and staff were very helpful. It is a long day with the travel time but definitely worth it.

Smart

March 2024

The food was awful No Ice cream ( don’t serve it ) Facilities were ok

Michelle

Traveled as As a couple - 37 years old

Beautiful marine park with plenty of opportunity to snorkel or ride down the river on a inflatable. The only criticism is that you are there all day with no opportunity to leave slightly earlier if required.

Lauren harris

Traveled as With family - 27 years old

Great day out, staff all helpful and friendly and lots to do there. My daughter absolutely loved the zip lines, the huge water slide. The food was great, so much to choose from for both breakfast and lunch. I was concerned with the manatees as they are so large and i felt didn't have a large enclosure and also had their own poo floating about. It made me sad that there wasn't enough space for such gentle giants. All in all a lovely day out even though it wasnt cheap

Gileta

December 2023

Traveled as With family - 34 years old

Scott and Donna

November 2023

Traveled as As a couple - 41 years old

The trip was a little too long, could've been cut by an hour. Also a guide on the coach back to our hotel would've been good as a group of drunken Americans were using the coach microphone to sing into spoiling the trip back as most people just wanted to relax after a long day.

John

Didn’t enjoy the travelling to and from the park 2hrs each way

Jess

Traveled as As a couple - 7 years old

Great day out, only minor complaint is that the tour bus got there so early we had to wait around for half an hour before the gates opened, and didn't pick us up until the park closed so it was a very very long day

Lynne

Traveled as As a couple - 42 years old

Brilliant.t day staf helpful food amazing x

Mrs wells

October 2023

Traveled as With family - 24 years old

Our rep was a little difficult to get hold of beforehand so we had some unanswered questions that we later figured out for ourselves. The prices at the resort are very high for the experiences so it made the trip super expensive and because of this we could only afford to do one excursion.

Mr G

September 2023

Traveled as As a couple - 15 years old

Nothing could really be improved.

Jade Bone

Nicki

August 2023

Traveled as With family - 33 years old

The facilities and staff were excellent, the food was very good with loads of choice. The private beach was beautiful and watersports readily available. The entertainment team were good fun.

Lee

Too busy, took ages to try and get something to eat or drink. I paid £320 for 2 adults and a child for the experience. It wasnt worth the money!! Most of the activities there you have to pay extra for which is a joke after paying so much in the first place.

Neil

Traveled as With family - 31 years old

Great day out, plenty to do. I would have liked to have seen more water / drinks stations

LEE M

Walkers

Traveled as With family - 40 years old

A good day out with food and drink included. Plan ahead to make the most of the park.

Nadine

Xelha park is brilliant as there is so much to see and do however I would take my own snorkelling mask as the ones provided steamed up straight away. The photo packages are good especially with the TUi discount. I would take watershoes and a UV T shirt.

Lotty

We absolutely love Xel-ha been twice now, 15yrs apart. The river is still the main attraction & when you’re on it you’ll see why. Coming out of the mangroves certainly has a wow factor. It’s a stunning eco park with beautiful nature walks. You can zip line and cliff jump before heading out to sea. The views are amazing from the lighthouse and the slide ride down, crazy but hilarious. It’s like coming out of a washing machine! We’re pretty sure we swam with barracuda and swam with the stingrays.

Costello family

I loved everything about Xel-ha, first visited 15y ago and knew I wanted to go back. This time we took our boys aged 11 and 9, they loved it, we went to the slide first, walked along the floating bridge before heading round to the river. We enjoyed all the little extras that we came across during our walk and it felt like we did lots before getting onto the river and adventure area. Just a great day out, restaurants didn’t disappoint either, no improvements required.

Steve

The whole place is amazing. Scenery is amazing no matter where you are in the park. Activities that are free are very good and filled the full day. Lazy river was our favourite as easy to hop on to zip lines, cliff dives and rope obstacles. The not so good. Activities that you need to pay for are ridiculously priced and if you have a family can be the same price as the actual ticket again. Restaurants don’t open until 9:30 which we were not told and did not have breakfast before leaving

Anonymous

From United States of America

Everything was great; from pick up in the morning and spending a fantastic day at Xel-Ha to being picked up on time to go back to our resort.

Morris

July 2023

Great place and nice and close. Only negative was that it was very expensive and then many activities were chargeable again. Suggested all inclusive but not really

alison

Traveled as With family - 26 years old

I booked online which was very easy and didnt need to speak to anyone else about it.

Jamie

The park is beautiful and has amazing attractions. The lazy river was exceptional. The extra activities are over priced but there's enough to do without them. Myself, my wife and both of my teenage daughters enjoyed the whole day.

Andrea L J

Absolutely fantastic day, we loved Xel Ha and we opted to do some additional activities which we paid extra for although lots of activities were free. We opted to do the sea trek and Ariel zip bike. The day was fantastic

Sb196

Pick up was prompt, all inclusive food, great family day.

Allison Donohoe

This was a fantastic experience, though any extra activities are so expensive. The tui bus was late and I had to call to find out where he was, this cost me a fortune on my bill. The big slide was great, defined need to do this if you go and we dis the swimming with dolphins, this was absolutely amazing.

Lois

June 2023

Really good that food and drink were included, transfer on time. Friendly staff at the park, quick and easy to get in, not much waiting around

L Smith

Traveled as With family - 21 years old

Excellent day out and with TUI discount it worked out cheaper than booking direct. Xal Ha coach collected us direct from the hotel lobby, returning after 6pm once the park had closed. Xal Ha is amazing and great fun for all ages, though perhaps not catered for very young children due to height restrictions on zip wires etc.

Experience of a lifetime.??

An absolute amazing experience, turtles were amazing and the center were just mind blowing too, can't wait to do it again next year, 100% recommend doing this, one of the great experiences of life. Loved it.

Tracyk

Fantastic fun filled day, so much to do, we didn't stop all day

Lauren

Traveled as As a couple - 9 years old

Picked up on time. Comfortable transfer with a great guide. Clear instructions and a thoroughly enjoyable day. Plenty of time to do everything and more. We even got to go on the zip lines about 10 times and the lazy river twice. Food and drink all inclusive with plenty of choice for all. Tui did a fabulous job.

Josie

Guide from xel ha was informative and friendly. However a snack was not included nor was ice cream for children as described. Xel ha was basically a very expensive lazy river unless you are going to spend an extra £200+ on extra activities once there. Lovely scenery but there are a lot better trips (e.g cenotes) which are better value for money.

Sue

Traveled as As a couple - 44 years old

I enjoyed the premium service and there was not anything that I disliked.

Kelly

April 2023

Value for money having meals and drinks included, towels, lockers, snorkeling equipment.

PD

March 2023

The whole experience in the park, activities and the food, were great! Staff were all amazing apart from a grumpy one directing people to their buses. I was annoyed that there was no mention to bring wet shoes/swim shoes and phone protection pouches, as these proved an expensive outlay on the day and we have these items at home.

Traveled as As a couple - 17 years old

Great day doing the snorkeling, zip lines and generally enjoying being in the water. Tui app doesn't mention it but unlimited food and drink through out the day which was all of really good quality. A lot of activities were extra and starting at $40 could make things expensive. We didn't do extras but had a great time enjoying the free activities. Top tip: head straight out for a walk around whilst everyone else stops for breakfast at 9am!

Chris

February 2023

Traveled as As a couple - 12 years old

Transport was on time and efficient. The park was well organised and a lot of fun. We did the photo package which was half price when booked through TUI which was a bonus and well worth it! The food was amazing. Would recommend this trip to everything looking for a fun day out. Whole trip lasted about 12 hours door to door.

December 2022

Great day out! Enjoyed every minute of it

Joanne

November 2022

Traveled as As a couple - 35 years old

Snorkelling

I enjoyed the snorkelling equipment was excellent food was enjoyable and plenty of drinks lockers for your clothes all included in the entry price

Rhi

Traveled as As a couple - 16 years old

We really enjoyed this experience. It was quite pricey and there were a lot of added extras once you were in the park but you could enjoy the day without paying for any of those. Everywhere was clean and tidy and we ate in 2 of the buffet restaurants, good selection in both and although they seemed really busy we didn't have to wait long for a table. 10/10 day, would highly recommend

Karen

October 2022

Traveled as As a couple

This wasn’t our first visit to Xel-Ha, and we thoroughly enjoyed ourselves. A fantastic day out, with loads to see & do. No real downside, other than the fact I have no idea what the fast track access refers to - there were no issues with any access, and no “designated” fast track entrances/queues, so think this may be a financial trick!

Mrs Mc

This was the favourite day of our holidays, we loved Xel Ha! What’s not to like, a beautiful location incredible fun, great activities, delicious food, friendly staff, wonderful memories to last forever. Pickup was on time and smooth, highly recommended.

Dinky

Traveled as With friends - 38 years old

Pick up was prompt. Little bit of a long journey picking up from other hotels not only our excursion but for other excursions too. Guide spent more time on transfer upselling various items than explaining how/what we needed to know about the park... ie need to get a key for lockers from desk. Whether or not you need to get changed everytime you want something to eat. How to get around park. Foot,bike or mini Park is beautiful and well organised, clean.. food is ok. Staff in restaurant friendly.

Sally

One of the best days out I have had! So much to do, even without paying for the 'extras' - snorkelling, zip lines, water slide, tropical gardens, walks, the food was great (even an English/American buffet option) and drinks were premium brands. Getting 50% off the photo packages with Tui was a bonus too and the photos were great. A lot of fun!

sd

Great service, easy and stress free. Guide was great. Bus was comfortable. Park was great - just beware the biting bugs, mosquito repellent is a must

Amanda

September 2022

Traveled as As a couple - 40 years old

The park is great we've been many times and we love it, the transfer to the park is a different matter. We was the first to be picked up and the last to be dropped off. You are given a time for departure and then left sitting on the bus for nearly an hour ,next time we will take a taxi to the park around 15 minutes away, I recommend you do the same. The park should not be missed it's a great day out.

Tomas

Traveled as With family - 20 years old

Good park lots to see. Bike ride was good kids enjoy it although they a bit outdated. Snookering was good but next time will do that at the morning as later on is to much mess in the water

Ziggypip

Traveled as With family - 42 years old

Was a great day, plenty to do and see only down side is that is a long journey there and back.

Liam

Really good day out and I would go back out but make sure you take water shoes with you and take plenty of bug spray as I put it on twice and being in and out the water I got eaten alive. It was a amazing day and I would recommend paying for the photos it’s well worth it.

Emily

Traveled as As a couple - 5 years old

Xel-ha is loads of fun but we were there for way too long because of the way the day is planned. Arrived before breakfast and had most of the activities done by 2 o’clock (would have been a good time if you pay for extras) doesn’t need to be a whole day spent last hours waiting out the pick up time.

Linton

August 2022

Traveled as With family - 48 years old

We went as a family of 13 overall the the flight was great both ways the crew were excellent, the accommodations was good very spacious rooms great amenities services and entertainment. Although the cost of the holiday was quite expensive we all thoroughly enjoyed our holiday and Tui staff are brilliant.

Elias

Helen

A fab day out with so much to see and do not to be missed.

Andy

Guide was more interested in up selling all the activities than anything else. If you didn’t want to buy anything then they weren’t interested in you. Coach journey there was prompt and direct. Return journey was a joke and took twice as long adding over 1.5 hours extra to our journey. Not acceptable on an already very long day.

Vicki

Amazing for all the family. Very clued up on dietary requirements and cross contamination, food clearly labelled.

Williams Family

We visited as a family of 5, kids aged 19, 18 and 17. The whole experience was amazing, there is plenty to do without booking any extras but we opted to do the speedboats (great fun) and the zip bikes. We also bought the photo package which gave us over 100 photos of the day. Taking waterproof phone cases, water shoes and organic bug spray is a must. The changing facilities could be better. From our hotel it was a long transfer to and from axel-Ha but definitely worth it.

Matt Humphries

We booked in the UK prior to our arrival, we priced this vs the advertised rate on the website of Xel Ha and you were slightly more expensive, but only by a few pounds, so booked with TUI as it was easy to cancel/change if required. However we could have booked this locally in resort for a lot less money. Lesson learnt, we still had a great day out.

Jo C

Traveled as With family - 35 years old

Great day out, coach on time and fast transfer into the park was greatly appreciated. The day went so quick with plenty to do.

Tina

This place is amazing, so much to do and suitable for mixed age ranges. My 11 Yr old loved the zip lines and cliff jumps, my 77yr old mum loved the lazy river and my favourite was the caves and the zip lines. We enjoyed the snorkeling and seeing the abundance of fish. Your all inclusive when inside for food and drinks. My son has a food allergy and I was worried about him eating, but wow the food is labelled and the chef spoke to us and he made a special plate of chicken for my son.

Emma

Trine

Traveled as With friends - 36 years old

An excellent day out.

SW

Great trip, amazing food, beautiful place. Highly recommend

A brilliant day, with lots to do along with optional extras if you want. All good and drink is in with the entrance fee so just get there and relax.

ShellsH

Tour rep on the coach was excellent and very informative. Xel-Ha was fantastic, beautiful and plenty to do. Food and drink were also excellent.

Kazi

The park is very family oriented especially for smaller kids, travelling with teenagers and a 5 year old, it can be difficult to find things we all enjoy but you can find this at this park. All food and drinks are included but expect there to be a lot of activities that you can pay for separately, these are all very expensive and cost about the same as the entry to the park.

Lucille BARTLETT

July 2022

Traveled as With family - 41 years old

My son suffered an allergic reaction to food which had no labelling of nuts. He was seen my medical staff who did not act correctly. When someone is having an anaphylactic shock an inflammatory injection will not work. My son could have died. I got a taxi straight back to the hotel where I gave him antihistamines. The doctor took forever at the hotel

Robin Fisher

Absolutely brilliant trip! The tour guide in the drive down was very informative and gave us lots of information about the park and local area! The park itself is absolutely beautiful with lots of activities to do! Food and drink very good and all included! Just VERY sad to see there were dolphins in captivity and offering dolphin swims! This is something that shouldn’t be happening in this day and age!

Eleanor

Xel-Ha itself was incredible - beautiful area, loads of activities and with food included, great value for money. The transfers were okay - I was worried we had no choice of return time and we would want to leave before the time, but in the end the timing was quite good, although we had to wait for everyone to be on board which was past the set time. Would recommend!

Park was amazing. Staff really helpful. I would recommend a little bartering as we got extra experiences for less than the advertised price. My only negative was the transfer journey home. The journey took forever as we went all around the houses for drop offs. You should offer a private transfer at extra cost. The time saving would make it worth the money.

Bartek

Swimming in the river was a really cool experience. The staff could of been more informative about the picture taking around the park, as they all said you can only purchase those cameras to take pictures at the beginning. However we didn’t purchase those and still ended up taking pictures and being able to purchase them at the end, missed out on a lot of them though due to lack of info. The extra activities are overpriced.

Mr J

Stayed at Jade dreams hotels and there was no indication that transport was not available from there to the excursion site, instead this was defaulted to another hotel 45mins away without informing me. So missed my trip but on discussion with TUI , the excursion was rebooked on next day with transport arranged from my hotel.

Reece

Great trip for all, more relaxing than some of the other parks though still the opportunity for adventure. More than a full day's worth of stuff to keep yourself amused, a scenic views throughout

Laura H

Everyone should visit this place. I am not mad on the water but even I went down the lazy river and went on the zip slides. The kids and my husband did extra experiences - sting ray encounter, manatee experience and scuba diving where the air tanks are controlled from above so no need for PADI certification. The kids loved all these experiences. They are not cheap but where else would you get do this stuff!

Marc M

A wonderful family day out with plenty of adventures for the children.

Zoe

Great day out

Nicola

Traveled as With family - 37 years old

great experience for the family. There is something for everyone. Food is very good, but not enough for vegans

Lizzie D

Delays, price of excursions to book through TUI.. limited drinks in plane.

VivH

Great day out swimming, doing water slides, tubing through mangroves, zip lining and seeing dolphins. Lots to do and good selection of all inclusive restaurants. There's a lot of extras which sound good but cost a lot on top of your entrance ticket.

Alan

Traveled as With friends - 21 years old

Experience was amazing. Staff who took us there were amazing. Staff in park excellent Only issue was trying to speak to tui rep prior to going. Sent a message day before going and still no reply (2 days after trip)

Jon

June 2022

The park is beautiful. The extra activities that aren’t included are a bit pricey but we had a great time just doing what was included. Would recommend wearing a spf rash guard and sea shoes.

Neil Greenhalgh

Beautiful area... great day out and very reasonable price for what is included. Would definitely recommend

..

Traveled as As a couple - 30 years old

Whole experience amazing and once in it’s all free. Lots of walking so need to be physically fit

Enjoyed the trip shame about the TUI chat app! When I needed advice about cancelling one person who was ill. No rep in the resort and it take hours/days even weeks cos I'm still waiting for an answer!!

Ripley

A must trip out to. Been to Mexico Twice and Xelha on both occasions. A great day out for both kids and adults.

Malcolm Harding

Traveled as As a couple - 45 years old

The Zipbike and diving experience was great unfortunately a number of the attractions were closed because of the the high winds and seaweed problem

Charlie

Traveled as With friends - 40 years old

Steph

May 2022

Traveled as With family - 19 years old

Picked up promptly, tour guide was friendly, funny and helpful. Everything was explained to us in detail so we knew exactly where to go and when to be back at the pick up point

Lisa Sloanes

Brilliant place to visit, I recommend wearing water shoes for comfort and safety

Katy

Great place to visit! Easy to book with Tui.

Holiday maker

Great that they preserved the area and kept nature in focus

Overall was a good trip, the guide we had was really helpful. When I booked the trip it stated it was 4-8 hours so assumed there may be several coaches taking us back to the hotels and you could choose how long to stay. However, there was only one returning coach which was at 6pm when the park closed. We were there for the park opening, making the day (not including transfer) 9 and a half hours. I had actually booked coco bongo for the same night so we had almost no time to get ready and get back out as the length of the trip was quite mis-leading.

Shannon

Traveled as With friends - 9 years old

The park was fab. Wasn’t made aware pick up time was 40 minutes later from the hotel or that mask wearing was mandatory. The guide was very rude about this and gave us ‘2 minutes only or we will leave you’ to find masks. Nobody else has brought them either as none of us told

Laura

Traveled as As a couple - 25 years old

Enjoyed it all. Masks on the bus was the only part of my trip I didn’t like.

Nicole

Xel-ha was a great fun day out. Arriving early was good to avoid the crowds that arrived later. We did the lazy river first thing which was nice & quiet - recommend this! We also snorkelled in the lagoon, did the water slide and explored all around including in the cenotes. A great fun and unique day out which we enjoyed! There were 2 small disappointments; we knew the park offered extra activities at cost. The ticket listed some but we thought we would be able to do the rest not captured e.g. zip bike but this wasn't the case. I would recommend making it clear exactly what your ticket offers for the day and list all paid extra activities specifically. Also we hadn't realised our coach back was at 18:00 which meant we would have missed our dinner reservations that night. We decided to get a cab back ourselves as we didn't want to miss this and also felt we had done everything in the park enough by 15:00.

Shaun

Long distance from the cancun area, park is laid out well,

Karl

The food let it down and last time we went you could have pictures taken with lots of different animals and now they just want more money for extras

Neil Perkins

Could be worth calling out that the whilst you’re picked up early (7am) none of the restaurants open till 9.30 so you’ll need a snack to deal with hungry (little) people!! Otherwise the lazy river and just snorkelling among the beautiful fish was great, once we had got over the fact that food wasn’t available for while…

Airx01

April 2022

Traveled as As a couple - 28 years old

Value for money of the actual park is a 10-10 I have marked it down as it would be much cheaper booking a private taxi each way and paying for park tickets directly with the park rather than booking through TUI.

Francesca

The range of experiences was superb! We would have liked a little longer at the park so a later transfer back.

Anita Organ

Thoroughly enjoyed this trip however once you arrive there are lots of activities that are extra. We ended up spending another £400. Could of easily spent 2 days there to do everything. Park staff were excellent & very helpful.

CS

March 2022

Traveled as As a couple - 6 years old

Incredible, one of the best experiences I’ve had!

Amy & Darren

Traveled as As a couple - 26 years old

We understood why we had to wear life jackets but for people who can swim it was a little restricting when snorkelling but otherwise no complaints, brilliant day out

February 2022

Traveled as With family - 29 years old

Xel-ha was an amazing full day trip. We took advantage of the 50% Tui discount on the photo package and got 120 photos of our day. The extra experience purchases once inside were a bit expensive but there is plenty to do without the need to buy anything else. A full day of fabulous family fun. We had a great day with our 11 year old son. All good and drink included including the bar.

Emsco

Excursion was good, great transfer on the way to the day. We were staying at Generations Riviera Maya, however our transfer was from El Dorada Royale Lobby (resort next door). Information stated Tui exclusive transfer which was the case in the morning, however on the way back this wasn't the case.....it took us 90 mins to get to the trip but from getting on the coach on the way back was over 2 1/2hrs!! Numerous people were late for the coach, up to 40mins we sat waiting on the coach. We were the last drop off and upon arriving back to El Dorado Royale security would not let the coach in as our room number was not from there resort! Then we went to Generations and they were resistant to let us through as they had no record of us leaving through the gate! Not a good end to an enjoyable day. The return trip was most definitely not Tui exclusive transfer.

Dauphin

January 2022

From France

La personne qui est venue nous chercher à l'hôtel était plutôt antipathique et parlait très mal l'anglais. Les informations données pour reprendre les touristes après l'activité étaient erronées. Cela étant, l'excursion en elle-même est juste top! Le parc est tout simplement un incontournable à faire si on est dans la région!

Matt Benfield

December 2021

Traveled as As a couple - 32 years old

Good experience, restaurant were good. Plentiful of facilities and no queues. Enjoyed the day. Lazy river was.a bit too.lazy needed a bit of a current

Lewis

November 2021

This was an amazing experience! The whole say was brilliant. Once you were in the park, you could literally go wherever you wanted and whenever you wanted! The whole river was amazing to float down and so was the snorkeling! Not forgetting the exhilarating feeling of the slide, zip lines and cliff jump! Absolutely awesome day!

My partner and I went to Xel Ha yesterday and it was incredible, loved every second of it despite some heavy rain! The park is run so well and a special shout out to Manny and Sam, our cenote snuba instructors, the experience was amazing and they are brilliant teachers. You must go to xel ha!!