Cancelación gratuita
Idioma:
Inglés
Voucher móvil aceptado
Duration: from 4 hours to 8 hours
Why you’ll love this…
You'll spend the day sailing over to Isla Mujeres on a catamaran, before an island tour and lunch
The trip is just for adults, so you can expect a really laidback atmosphere the whole time
When you get to Isla Mujeres, you'll hop on a big golf cart for a tour of the island's bustling town
There's also some free time included, as well, so you can go off and explore at your own pace
You'll have an expert local guide with you who knows Isla Mujeres inside and out
What we expect
Basking in the Caribbean Sea, Isla Mujeres boasts an enviable position on the second longest reef system in the world, the Mesoamerican Barrier Reef. Maria, one of our expert local guides, says, 'It's a brilliant spot for snorkelling amid those dazzling Caribbean colours - white sand and aquamarine sea.' This serene adults-only boat trip will give you a fresh perspective of Mexico while indulging in all the little luxuries that make holidays special. From the moment you step onto our luxury catamaran, you're greeted with a welcome drink to set the tone for this journey of pure bliss.
After setting sail,...
What's included
✔
Catamaran cruise
✔
DJ
✔
Snorkeling
✔
Sunlounger
✔
Buffet
✔
Welcome drink
✔
Open bar serving locally branded drinks
✔
Transport
✔
Premium bar - soft drinks and alcoholic drinks
✔
50-minute golf cart ride
✔
Grill buffet at the beach club
Qué recordar
For safety reasons snorkelling is only available for participants between the ages of 8 and 59 and may be cancelled in poor weather conditions
The order of activities may vary
Balinese sunbeds at the beach club are subject to availability
Please use suncream two hours before snorkelling to help conserve the reef, you will not be allowed to use it once you're onboard
Not suitable for expectant mothers or guests with back problems
Not suitable for wheelchairs
Not suitable for guests with reduced mobility
Adults only
Bring bathing gear and sunblock
Bring biodegradable insect repellent
Bring a towel
Bring money for extras or gratuities
Lockers not included
This is one of our private TUI Collection experiences, which give you a local flavour of the destination while offering you the freedom and flexibility to enjoy the day your way.
Proveedor
Tarifa de reserva
Tarifa de cancelación
Where
Reviews
great
4.2/5
Based on
457 reviews from verified customers
R
Roman
March 2026
From Alemania
Traveled as
As a couple
- 47 years old
Excellent
Ein sehr schöner Tag auf dem Wasser und an Land. Die Crew war sehr aufmerksam und hat sich toll gekümmert. Der Aufenthalt auf der Insel war eindrucksvoll, der Beach Clubist eine tolle Location, und die Fahrt zur Punta Sur ist einmalig. Wir haben den Tag in vollen Zügen genossen
A
Alan & Sue Rattenbury
March 2026
From Reino Unido
Traveled as
As a couple
- 54 years old
Excellent
It was a great trip and all the staff were friendly and knowledgeable. They kept us entertained all day.
M
Marion
February 2026
From Alemania
Traveled as
As a couple
- 31 years old
Excellent
Die Crew an Bord war wirklich toll. Sehr zuvorkommend, haben versucht alle Wünsche zu erfüllen. Der Schnorchel Ausflug hat sich nicht gelohnt. War kurz und gesehen hat man auch nichts. Also das war nicht gut. Gebucht hatten wir unter der Voraussetzung das der Guide deutschsprachig ist. Leider wurde nur englisch gesprochen. Werden wir aber bei tui ansprechen. Der Rest war echt toll!
F
Frank
February 2026
From Alemania
Traveled as
With family
- 41 years old
Excellent
Sehr freundlicher und aufmerksamer Setvice
W
Warren
February 2026
From Reino Unido
Traveled as
As a couple
- 31 years old
Excellent
The whole crew were brilliant. From captain to staff. Angel was literally an angel ! Had a great time and would recommend to anyone who wants to have the experience.
M
Miss Bee
February 2026
From Reino Unido
Traveled as
Alone
Great
The taxi service to the trip was very poor. Turned up 35mins late and rude. He then got lost and we were over an hour late to the boat. Taxi driver on way home was excellent. The crew were friendly & fun, safety was constantly monitored and the snorkelling well organised. Beach food was varied and protected from birds. Service at the bar was rather slow but friendly. Toilet facilities not great & had to be closed, we then used a different bars toilets. Plenty of seating both in and out of shade
M
Mark Green
February 2026
From Reino Unido
Traveled as
As a couple
- 40 years old
Poor
The Transfer back to our Hotel was horrendous the mini bus was in a shocking state ..no air con ..no rear suspension..no leg room ..over crowded and took 21/2hours to get back to our Hotel ..we suffered bad backs the night we slept and the following day from the journey back to the Hotel.
W
Wim & Maaike
February 2026
From Países Bajos
Traveled as
As a couple
- 45 years old
Great
Leuke excursie! Mooie boot met prima bemanning! Zeer verzorgend en vriendelijk personeel. Snorkelen is niet super interessant maar wel verfrissend. Stadje is leuk, beachclub met lunch was relaxed en goed verzorgd!! Golfcartour was verrassend leuk. Leuke dag gehad. Wel jammer dat vooraf niet wordt verteld dat het wel weer een lange busreis is voordat je op de boot gaat (ca 2 uur heen en 2 uur terug)
D
David
February 2026
From Reino Unido
Traveled as
With friends
- 42 years old
Excellent
Really enjoyable day, staff on the boat were first class, snorkelling was amazing, only downside was pick up from hotel 40 minutes late, but didn’t spoil the overall experience
J
Jo-Anne Roberts
February 2026
From Reino Unido
Traveled as
As a couple
- 50 years old
Excellent
Lovely staff very informative and helpful
M
McDonald
February 2026
From Reino Unido
Traveled as
As a couple
- 42 years old
Excellent
staff great friendly, funny attentive nothing too much trouble. enjoyed buggy ride, lunch and catamaran. long day, but a lot to fit in.
D
Debbie Smith
February 2026
From Reino Unido
Traveled as
As a couple
- 40 years old
Great
More time needed for this fabulous trip at times it seemed rushed
M
Melli
February 2026
From Alemania
Traveled as
As a couple
- 31 years old
Great
D
Disgrundled
February 2026
From Reino Unido
Traveled as
As a couple
Poor
The whole trip took 10 hours 7 off those were travelling, the catamaran was sold as luxury, what a joke ,nothing like the promotional pics ,24 people 6 seats
S
Sanmig Queen.
February 2026
From Reino Unido
Traveled as
As a couple
- 54 years old
Excellent
Everything was great, especially all the staff everywhere. Plus the lunch was good with a lot of variety. The only complaint myself & others said was “ the lunch stop was rushed 50 minutes, & then on golf buggy tour & back afterwards you only had 25 minutes before going back to catamaran for your return journey “. Really it needed more time so you could at least have a swim & a rest.
W
Wanda
February 2026
From Reino Unido
Traveled as
Alone
- 36 years old
Excellent
Great trip all wonderful staff
T
Tania
February 2026
From Reino Unido
Traveled as
As a couple
- 44 years old
Excellent
We didn’t feel the golf carts were safe.the brakes failed and we hit another cart from behind. The fumes were choking to the point we covered our faces. This was reported when we returned but they wasn’t interested. I wouldn’t recommend anyone using that. Apparently there are other companies there maybe you should use them in your tour.
A
Anna
February 2026
From Reino Unido
Traveled as
As a couple
- 39 years old
Average
There was too much up selling and emphasis on shopping in very specific places and not enough time to explore. Also it should be made clear when booking that the beach club sun loungers are subject to availability. Hanging around with nowhere to relax was not pleasant. I would have preferred to be able to explore the island more.
D
D&J
February 2026
From Reino Unido
Traveled as
As a couple
- 40 years old
Excellent
Staff very friendly, drinks flowed, information delivered well, snorkeling great, be prepared to swim a fair distance though, food and drinks on the island good, golf buggy ride funny , island views stunning..downside its a long journey from hotels to marina
B
Ben
February 2026
From Reino Unido
Traveled as
As a couple
- 14 years old
Great
The lunch was mediocre at best.. this can and should be improved. The snorkling could have lasted longer as well (20 minuted in total)
A
Alina
February 2026
From Reino Unido
Traveled as
As a couple
Great
Staff very welcoming. The food and experience at the beach club was below standard. The food was covered in flies, rice left out in the heat, they run out of plates. Long wait for drinks service and the drinks were of poor quality. We had an accident on the golf cart resulting in the cart toppling over, my husband went through the windscreen, 2 other people were injured resulting on one of them having 10 stitches. We received no care as there wasn’t any visual injuries. Poor care
C
Cathelijne
February 2026
From Países Bajos
Traveled as
Alone
Average
Snorkelen viel erg tegen. We zaten net in het water of we moesten er al weer uit. Niks te zien ook onder water. Eerste stop op mujeres is een ware tourist trap. 2e stop was oke. Alle bedjes waren alleen bezet. Eten was goed. Buggy rijden was wel geinig. Crew op de boot was top.
M
Marian Williams
January 2026
From Reino Unido
Traveled as
As a couple
- 45 years old
Excellent
M
Mark Killick
January 2026
From Reino Unido
Traveled as
With family
- 41 years old
Excellent
It was a great day with Angel and boat Antonio, he was a fantastic guide and very good with the information. Plenty to drink on board and the lunch had a large variety of buffet food, with excellent service. The golf buggy was a trip up to Punta sur and then drive back, not much of a tour really but still enjoyable. Overall a fab day out
P
Paul
January 2026
From Reino Unido
Traveled as
As a couple
- 56 years old
Poor
Very poorly run.. 40 mins late pickup,boat overcrowded,no local information,rushed at all times,poor food and location for lunch and exceedingly DANGEROUS buggy ride which turned into absolute chaos with one buggy losing a wheel causing a crash which the occupants needed hospital treatment,more buggies breaking down and buggies being sent in the wrong direction and guidance whatsoever .Glad to get back to hotel..
J
Julie
January 2026
From Reino Unido
Traveled as
With friends
- 46 years old
Excellent
Brilliant day ?? looked after us on the boat with drinks and entertainment.
J
Julija
January 2026
From Reino Unido
Traveled as
As a couple
- 22 years old
Excellent
F
Fam.Kurz
January 2026
From Alemania
Traveled as
As a couple
- 38 years old
Great
H
Hotte
January 2026
From Alemania
Traveled as
As a couple
- 40 years old
Great
R
Retired adventurers
January 2026
From Reino Unido
Traveled as
As a couple
- 40 years old
Excellent
Excellent trip. Catamaran crew were brilliant, great fun and very attentive. Lots of short activities made the day really enjoyable. Only 12 on the trip so a great number. Cart trip was great fun - highly recommend. Good food, not too many on the trip so great service. It's quite a long drive from TRS Yucatan so be prepared but worth it. TUI may need to reconsider there transport to the trip - driver was late picking up at many stops even though he picked up 1st stop early. Speeding & texting
S
Steve Lincolnshire
January 2026
From Reino Unido
Traveled as
With friends
- 43 years old
Excellent
Fantastic day from start to finish one of the best excursions we've had
S
S & L
January 2026
From Reino Unido
Traveled as
As a couple
- 28 years old
Average
The boat was good. The beach bar and food were absolutely terrible. Not good service not good value for money.
S
Stuart Murdoch
January 2026
From Reino Unido
Traveled as
As a couple
- 34 years old
Excellent
Everything from start to finish was perfect
S
Seasoned travellers
January 2026
From Reino Unido
Traveled as
With friends
Poor
Waiting at port for over 40 mins after very early start. Catamaran ok, drinks on catamaran poor. Beach club food appalling, drinks service good. Overall extremely disappointing waste of money.
S
Shelly Reynolds
January 2026
From Reino Unido
Traveled as
As a couple
- 39 years old
Excellent
Oliver and the team were amazing on the boat, great atmosphere
J
Jo
January 2026
From Reino Unido
Traveled as
As a couple
- 31 years old
Excellent
Staff were fantastic The food was amazing and your glass was never empty. Would definitely book again Thanks
S
Sunshine in winter
January 2026
From Reino Unido
Traveled as
As a couple
- 53 years old
Excellent
The catamaran trip was really good but the second stop at the all inclusive was a bit of a let down. The sun beds were all torn and the food wasn’t up to much looked very tatty.
M
Michael Holman
January 2026
From Reino Unido
Traveled as
As a couple
- 50 years old
Average
We felt that the trip was very expensive for what we got The bus air con leaked over us both ways The boat was very hard to get on and get off I have 2 knee replacements. Was told easy boarding As for the food lunch No meat. Only salad pasta or rice Every body on our bus was moaning about the buffet Very limited of choice unless u wanted trays of mushy Mexican dishes In all very disappointing Would not recommend to people
R
Rafeti
January 2026
From Polonia
Traveled as
With family
- 40 years old
Excellent
S
Sarah Bowdler
January 2026
From Reino Unido
Traveled as
As a couple
- 40 years old
Poor
Lots of issues on this particular trip and all felt very rushed. Over all very disappointed.
D
David burton
January 2026
From Reino Unido
Traveled as
As a couple
- 39 years old
Great
J
Jenny
January 2026
From Suecia
Traveled as
With friends
- 35 years old
Average
Vi blev 40 min försenade då de hade beställt en för liten buss så vi fick inte plats. De tyckte att en av oss skulle stå hela resan. Båtturen var bäst, snorklingen gjorde vi inte då det var väldigt stressigt, på öppet hav och båten flyttade sig så det kändes inte tryggt. Trodde vi skulle ligga i en lugn vik. Turen med golfbilen var verkligen inget att ha då vi bara åkte på stora vägar och stannade endast på ett ställe. Maten var sådär. Turen var i stort helt ok men jag skulle inte göra den igen.
L
Lorraine J
January 2026
From Reino Unido
Traveled as
As a couple
- 39 years old
Poor
Trip is far to rushed to enjoy Boat stopped after 10 min for snorkel activity. Extremely rushed (allotted time 25 mins) no free snorkeling, had to remain attached to a rope with guide. not explained when we booked. Back on boat for 20 mins, then off again for 1 hour free time in town. This allows you to walk to end of street & back, no time to shop/look properly at anything. Back on boat for half an hour then beach stop at beach no beds!! Sea rubbish & overcrowded. Reboard at 2.30pm!! Expensive!
M
Muijs
January 2026
From Países Bajos
Traveled as
As a couple
- 39 years old
Excellent
M
Mario
January 2026
From Italia
Traveled as
As a couple
- 21 years old
Excellent
S
Sue
January 2026
From Reino Unido
Traveled as
As a couple
- 34 years old
Excellent
M
MB
December 2025
From Reino Unido
Traveled as
As a couple
- 40 years old
Poor
i had never done snorkeling before and i asked would i be shown I was not. Everything appeared to be rushed. We were dropped off at Isla Mujeres, to visit the shops. Back onto the boat, dropped off again for lunch, if you dont get off the boat 1st, there is not much food left. The Golf Cart was good, we knew we had to double with another couple which was fine, but was very rushed and short with only one stop to visit more shops. Minibus was to small for the group with metal bar in the seat
S
Sally
December 2025
From Países Bajos
Traveled as
As a couple
- 24 years old
Great
Het snorkelen was niet door gegaan, hadden hier ook geen uitleg over gekregen, en adults only was het ook niet er waren verschillende kinderen aan boord de jongste was 5-6jaar. Dus dat is heel jammer als je een adults only boekt
R
Renata
December 2025
From Polonia
Traveled as
As a couple
- 38 years old
Excellent
B
beverley goulding
December 2025
From Reino Unido
Traveled as
With family
- 36 years old
Average
Too rushed, the golf buggy was not an hour we drive for about 20 minutes in total as they drove us to a point where there were stalls and views . Stayed there for 20 minutes then drive back. The beach club was very long q for food, then struggled to get served a drink at the bar as the bar staff were only serving the staff who were getting drinks for tips. The beach club beach was small and not very pretty compared to the other side of the island which had a beautiful beach. Not as advertised
N
Neil smart
December 2025
From Reino Unido
Traveled as
As a couple
- 49 years old
Excellent
This was our second trip to Isla mejures with TUI, but the best by far. It turns out that mid week in December and adults only, was far better than July at the weekend, far less people and easier to see what the island has to offer.
C
Clare
December 2025
From Reino Unido
Traveled as
As a couple
- 34 years old
Great
Lovely catamaran trip spoiled by the journey home. Our minibus didn’t turn up so we were crammed into other buses. What should have been a 2hr journey turned into just under 4 hours due to the driver having to constantly double back along the motorway in heavy traffic to drop off at hotels which weren’t on his original route (not the drivers fault). Maybe taxis should have been called as a backup (or use a coach with toilet facilities in future) 4 hours is far too long with no toilet or water.
J
Jim davies
December 2025
From Reino Unido
Traveled as
As a couple
- 46 years old
Poor
Boat was really well organised and very enjoyable but transfer absolutely shambolic driver late in the morning and driver on way home clueless. After saying we would be on second bus after 15 min wait called my name to get on bus. Coukd not give the order we would be dropping off. Then way back missed a hotel from and had to turn back. The whole scenario would take to long to type but I can say 3 and half hour journey home and complaint made to rep on hotel
R
Rebecca
December 2025
From Reino Unido
Traveled as
As a couple
- 23 years old
Excellent
A
Apex
December 2025
From Finlandia
Traveled as
As a couple
- 38 years old
Great
K
Kristel
December 2025
From Países Bajos
Traveled as
With friends
- 38 years old
Excellent
Ongelofelijke crew!!!! Niks tekort aan drankjes en uitermate behulpzaam en vriendelijk!!! Een dikke 10!
P
Patrick
December 2025
From Países Bajos
Traveled as
With friends
- 53 years old
Excellent
V
Viola
December 2025
From Alemania
Traveled as
As a couple
- 56 years old
Excellent
A
Ann
December 2025
From Reino Unido
Traveled as
As a couple
- 33 years old
Excellent
Enjoyed the entire day, however bit longer on the snorkeling would have been appreciated.
G
Germany
December 2025
From Alemania
Traveled as
As a couple
- 29 years old
Great
Schnorcheln war viel zu kurz !! 20 min im Wasser einmal am Riff lang und aufs Boot zurück . Golfcard fahren war gut
G
G. Westermann
December 2025
From Alemania
Traveled as
As a couple
- 38 years old
Great
Der Schnorcheltrip war leider etwas zu kurz. Der erste Stopp war nicht so interessant, dafür hätte man länger schnorcheln und in der Beach- Bar verweilen können. Das Essen in der Beach-Bar war sehr lecker! Insgesamt ein schöner Tag!
A
Andy Pearson
December 2025
From Reino Unido
Traveled as
As a couple
- 58 years old
Excellent
The pickup from the hotel was a bit earley we were hanging around the marina for a long time befor the registration opend and other people started ariving. The golf carts were a little rickaty poor atearing and breaks but great fun
C
Carmel
December 2025
From Reino Unido
Traveled as
As a couple
- 42 years old
Excellent
The trip was amazing it was down to staff on board Antonio they were amazing and so very friendly
M
Marie
December 2025
From Reino Unido
Traveled as
With friends
- 42 years old
Excellent
The friendly staff and the atmosphere was brill and not to crowded
S
Sadie
December 2025
From Reino Unido
Traveled as
As a couple
- 34 years old
Excellent
K
Kerry
December 2025
From Reino Unido
Traveled as
As a couple
Excellent
Probably the best excursion we’ve ever been on. The service on the catamaran and at Isla Mujeres was 10/10
D
Dora Van Gool
December 2025
From Países Bajos
Traveled as
With friends
- 47 years old
Great
Het transport trok op niets. We zaten in een te kleine taxi met 20 pers. We konden ons niet meer bewegen zaten verpakt als haringen. Sorry maar vind wel dat je bijna 2u in een busje moet zitten dat het comfortabel mag zijn. We betalen er tenslotte veel voor.
M
Manuel
December 2025
From Alemania
Traveled as
As a couple
- 14 years old
Great
Super Guide, super Crew auf dem Katamaran. Schnorcheln war der beste Teil, könnte aber länger sein. Der erste Stopp an der Nordseite war auch in Ordnung, der Strand dort super schön. Liegen leider nur gegen Geld erhältlich. Leider muss man alle seine Sachen vom Boot mit nehmen, dadurch muss man aufpassen wenn man ins Wasser geht, weil das öffentliche Strände sind. Der zweite stopp am Beach Club ist okay, Strand nicht so schön wie der erste. Essen ist okay. Die Golf Buggys katastrophal.
M
Mario
December 2025
From Alemania
Traveled as
As a couple
- 26 years old
Excellent
D
D'Hollander Pierre
December 2025
From Países Bajos
Traveled as
As a couple
- 48 years old
Excellent
Niets negatief op aan te merken. Zeer vriendelijke ontvangst en bediening.
U
U.Mandy
December 2025
From Alemania
Traveled as
Alone
- 44 years old
Excellent
Es war perfekt allerdings ist der Preis zu hoch.
L
Little Toots
December 2025
From Reino Unido
Traveled as
As a couple
- 29 years old
Excellent
The while experience was brilliant, staff were amazing on the boat, the welcoming at the harbour was second to none, right through to departure. My only criticism would be that the transfer via taxi there and back was very scary. The driver was extremely reckless and aggressive. We did highlight this to our rep once we returned back to our resort, and the rep was amazing. We just don't want anyone else to experience the drive there and back like we did. Other than that, highly recommended
M
Mr Heath Walsh
December 2025
From Reino Unido
Traveled as
With family
- 39 years old
Average
We were picked up on what can only be described as a sharrabang of a bus that was surely not roadworthy. 30 of us clambered on a boat specifically designed for no more than 20. The opening was frantic with no room to move & the visitor stops were no more than a money making exercise for the reps. A bad experience was had and definitely not worth the money we paid.
A
Aaron
December 2025
From Reino Unido
Traveled as
As a couple
- 19 years old
Excellent
The staff were amazing. The whole experience was very worth and enjoyed the swim, the beach club and the golf buggy tour, with the added bonus of a great lunch and all drinks included. My only minor negative was the first stop at the north of the island felt a belt pointless unless you specifically wanted to shop for souvenirs. Within 20 mins I was happy to get back on the boat but we had to stay put for the alloted time.
L
Lch
December 2025
From Reino Unido
Traveled as
With friends
- 21 years old
Excellent
It was an amazing day from start to finish staff on board the catamaran where amazing fab day out!
A
April Allen
December 2025
From Reino Unido
Traveled as
With friends
- 49 years old
Excellent
The whole day was excellent, staff, catamaran, food and golf cart experience were all amazing. Would not hesitate to recommend this excursion. Only issue was the suspension on the bus was not good it made a lot of noise and was not comfortable especially if sat at the back of the bus
J
Jackson
December 2025
From Reino Unido
Traveled as
As a couple
- 46 years old
Great
Great timee, although wasn’t aware of the shopping stop where you weren’t allowed back on board. Golf buggies lots of fun, however were quite unsafe sitting on the back, hand rails were not secured at all. Having said that the guide, crew and even the bus driver back were absolutely amazing. Thank you
A
Antony hutchinson
December 2025
From Reino Unido
Traveled as
As a couple
- 38 years old
Excellent
Great trip, staff and facilities second to none, really good day
N
Nick Loftus
November 2025
From Reino Unido
Traveled as
As a couple
- 50 years old
Excellent
The buggies were in need of maintenance or replacement. Brakes terrible!
M
Mr Connor
November 2025
From Reino Unido
Traveled as
As a couple
- 12 years old
Excellent
K
Kathelijne
November 2025
From Países Bajos
Traveled as
As a couple
- 40 years old
Excellent
Golfkartocht was heel leuk. Wel weinig zitruimte voor de deelnemers op de catamaran. Er werd ons aangeraden bij de lokale winkels niets te kopen daar zij woekerprijzen zouden aanrekenen maar onze ervaring was jammer genoeg anders. Bij de winkel waar we aankwamen die door jullie zo werd aangeprezen ging de prijs van een doosje sigaren van6000 peso’s naar 2000 peso’s en bij de lokale winkel konden we identiek dezelfde kopen voor 800 peso’s ! Waar is dan de eerlijkheid ?
A
AnMa
November 2025
From Alemania
Traveled as
As a couple
- 40 years old
Average
Viel zu lange Wartezeiten z.b. beim Einchecken ca 45 Minuten Der Katamaran war doppelt belegt so konnte man seine Sachen nicht zurücklassen. Das Schnorcheln war gut aber zu kurz. Die Golfwagenfahrt wurde uns verkauft das ein Wagen zu zweit genutzt würde. Unsere Gruppe musste zu viert in einen Wagen. Während zwei Wagen jedoch zu zweit besetzt waren. In meinen Augen ein falschen Werbeversprechen. Der Service an Bord und auch das Mittagessen waren top. Schade das TUI mit falschen Angaben wirbt.
T
Traudi
November 2025
From Alemania
Traveled as
As a couple
- 55 years old
Average
Die Busreiseanreise zum Katamaran war sehr unangenehm. Die Musik so laut dass man dem Fahrer nicht mal sagen konnte er soll leiser machen. Die Temperatur im Bus viel zu kalt . Mit dem Busfahrer konnten wir der Lautstärke wegen nicht kommunizieren. Der ganze Ausflug erscheint mir total überorganisiert, mit vielen Wartezeiten. Aber klar Safty first.
V
Viktor
November 2025
From Alemania
Traveled as
As a couple
- 27 years old
Excellent
P
Patricia Marriott
November 2025
From Reino Unido
Traveled as
With friends
- 50 years old
Poor
Once we were on board the catamaran everything was excellent, the staff were great, very attentive. The location was beautiful and we had great fun on the buggies, made new friends. Lunch venue was amazing with lots of food and drinks. Stunning scenery. The negative was the minibus to and from hotel. 2 hours of mako discomfort with everyone crammed in like sardines. As this was an adult excursion there was lots of drinking and there were no toilets on the minibus. Should use a proper coach.
A
Alison & Tony
November 2025
From Reino Unido
Traveled as
As a couple
- 41 years old
Excellent
A truly amazing day,loved it from start to finish. Will definitely recommend to friends & family.
M
Mark & Dawn
November 2025
From Reino Unido
Traveled as
As a couple
- 32 years old
Excellent
The staff on board the catamaran were excellent. Didn't meet one rude crew member at all. Personally feel it could have been slightly cheaper but wasnt hugely overpriced.
D
Die reisenden
November 2025
From Alemania
Traveled as
As a couple
- 21 years old
Average
Das Schnorcheln war viel zu schnell und wurde schnell abgefaertigt es waren viel zu viele Leute auf dem Katamaran man hatte kein richtigen Platz und konnte die Fahrt nicht genießen das war schade auch das wir nochmal in einer kleinen Stadt rausgelassenen wurde war unnötig dann lieber länger schnorcheln oder eine längere Fahrt mit dem Katamaran
S
Susan
November 2025
From Reino Unido
Traveled as
As a couple
- 31 years old
Average
This experience was disappointing ,one because it was raining and the snorkeling was cancelled and we couldn't go in the sea . They didn't bother telling us till we embraced over a 2 hour journey in a freezing bus because the air con was on full with broken caps. Then stood us under a straw shelter in the rain waiting 45mins for another bus . The catamaran didn't serve hot drinks and started serving alcohol at 10am , and the worst part we got told not enough buggies and team up with other couple
T
Terry
November 2025
From Reino Unido
Traveled as
With friends
- 48 years old
Average
Too much like a conveyor belt one in one out. Boat people excellent, cart ride and 1st experience on the island very poor.
A
Andy G
November 2025
From Reino Unido
Traveled as
As a couple
- 42 years old
Excellent
V
Vicky and Simon
November 2025
From Reino Unido
Traveled as
As a couple
- 25 years old
Great
We enjoyed the catamaran and the staff were great. The golf carts were fun but the golf cart tour could have been longer as we only drove around the south part of the island and not the whole island which is what we were expecting, and they need to give the carts a full service as the steering and brakes were not good. the food was questionable.
S
Shirls
November 2025
From Reino Unido
Traveled as
As a couple
- 36 years old
Great
Trip lovely,just no snorkeling because of weather !!so not really worth money!food etc good though
D
Drfaust
November 2025
From Alemania
Traveled as
As a couple
- 44 years old
Great
K
Kesterton
November 2025
From Reino Unido
Traveled as
As a couple
- 44 years old
Great
Great day and the buggies around the beautiful place were great. Food plentiful. Mini bus was a bit packed with little leg space but okay. The guides and boat staff were very friendly and looked after us.
H
Hazel
November 2025
From Reino Unido
Traveled as
As a couple
- 40 years old
Excellent
This was a fantastic excursion. From the minute we were collected till we returned. The staff were all amazing, helpful and funny. The time on the island was great and the food was good as well. I am vegetarian and there was plenty of choice for me. The golf cart trip is fun watch for the speed bumps (lol). Just go you will have a great time.
W
White
November 2025
From Reino Unido
Traveled as
With family
Average
The transfer was way too long. We had to pick up seven other stops along our route which took us in total 4 1/2 hours for that day stuck in a coach.
R
Robert Taylor
November 2025
From Reino Unido
Traveled as
As a couple
- 41 years old
Excellent
Everythink was just perfect and a fantastic day staff were amazing thanks
D
Dirk
November 2025
From Alemania
Traveled as
With friends
- 40 years old
Excellent
A
Anonymous
November 2025
From Reino Unido
Excellent
Amazing excursion and the staff on the boat made it so worth while
E
Elaine
November 2025
From Países Bajos
Traveled as
With family
- 34 years old
Excellent
Dit was echt een top excursie! Erg goed geregeld afwisselend en leuke begeleiding! Echt een aanrader...
T
Tracey Davis
November 2025
From Reino Unido
Traveled as
As a couple
- 44 years old
Excellent
Did this trip for hubbys birthday, he had a wonderful day from start to finish, the staff were wonderful. Loverly boat not to crowed, they even opened a bottle of champagne for his birthday just enough time shopping, golf carts were a bit scary, especially with hubby driving. Lovely lunch and time at the beach club. It was a long day but throughly worth it. If your over 60 you have to write a disclaimer to go snorkelling
M
Maureen Dedman
October 2025
From Reino Unido
Traveled as
As a couple
- 51 years old
Great
I didn’t like the buffet food on the beach. It was all Luke warm and I hardly ate anything. Was annoyed that we were taken to a diamond shop. Felt very awkward standing there desperately trying to go outside. The staff on the boat were amazing and kept us entertained and supplied with drinks the whole time. All very attentive. The beach was beautiful and got plenty of time to wander around. The beach buggies were great fun.
S
Sarah
October 2025
From Reino Unido
Traveled as
With family
- 34 years old
Poor
catamaran was overcrowded, snorkelling was in the middle of the sea with a 350 metre swim back to the boat, some the party unable to snorkel which was main purpose. beach club -overcrowded, queue for food & drinks, no space to sit & eat, food was poor. The beach was not white sands & crystal waters as sold to us. Golf buggy not road worthy, falling apart in places and brakes not working properly. Transfer very long and uncomfortable. The only positive of trip the crew were good
B
Barthez1969
October 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Excellent
Fantastic trip felt safe and staff looked after us, guide very experienced clear instructions and guidance, I would highly recommend this trip and I would definitely do it again, fantastic memories
S
Steve wood
October 2025
From Reino Unido
Traveled as
As a couple
- 54 years old
Excellent
Needed a bit more time in each place a bit of a rush
A
Adrian
October 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Excellent
I’d read reviews alluding to long waiting times between activities & when they started they were rushed. Our experience was much different. The only rush was between the welcome drink arriving & let’s go snorkelling. Other than that very minor observation a great day. Crew were very accommodating & insightful. Safety was paramount with fun a close second. A great trip & if reading the previous negatively slanted reviews take them with a liberal dosel of salt.
R
rhi
October 2025
From Reino Unido
Traveled as
As a couple
- 30 years old
Great
S
Stefan
October 2025
From Reino Unido
Traveled as
As a couple
- 16 years old
Great
Trip was excellent, the staff were very attentive and friendly and gave good guidance and knowledge of Isla Mujeres. The boat could have had more seating as a lot were just sitting on wooden flooring. No netting to sit over the sea like pictured by the rep when selling the tour.
M
Mark
October 2025
From Reino Unido
Traveled as
As a couple
- 34 years old
Excellent
Very well organised. The staff were amazing. The beach club was amazing.
A
Annie
October 2025
From Reino Unido
Traveled as
With friends
Average
R
Roxana Savu
October 2025
From Reino Unido
Traveled as
As a couple
- 33 years old
Excellent
A
Anonymous
October 2025
From Reino Unido
Excellent
Brilliant and varied experience. Staff on board the catamaran were exceptional
K
Karl Roberts
October 2025
From Reino Unido
Traveled as
As a couple
- 47 years old
Poor
Booked trip for my birthday to go snorkelling on the reef that was the main attraction for us to go on the boat when we stopped to go into the water everybody was told if you were over 60 years old you could not go into the sea I am a very strong swimmer and fit then the guide told us that it is federal law and I could not go swimming over the reef when sold trip we were not told we would not be allowed to swim I have looked into this and there is no such law told Tui rep at hotel she said she
P
Paul
October 2025
From Reino Unido
Traveled as
As a couple
- 43 years old
Excellent
N/a
D
D walker
October 2025
From Reino Unido
Traveled as
As a couple
- 49 years old
Average
The trip was nice but I got bitten a lot by sand fly on beach which ruined the day slightly also I feel the trip was expensive
M
Maggie
October 2025
From Reino Unido
Traveled as
As a couple
- 40 years old
Average
Lovely, attentive staff. Snorkeling experience was only okay as would have liked more time in the water as there was plenty to see. Super spot for seeing lots of fish. Buggy ride was a bit underwhelming...just riding around a town basically.
A
Agnes Hickson
October 2025
From Reino Unido
Traveled as
As a couple
- 45 years old
Excellent
Loved this day trip from start to finish,the service, food and drink from staff was excellent,beautiful beach club and lovely ti see around island on Buggy,would definitely recommend this tour.
R
Rose
September 2025
From Reino Unido
Traveled as
As a couple
- 53 years old
Excellent
Great experience, staff were fantastic, really enjoyed the day. Wouldn’t change anything.
D
Debs and dave
September 2025
From Reino Unido
Traveled as
As a couple
- 27 years old
Excellent
The whole trip from start to finish was amazing the staff were amazing all I can say is don't hesitate just book it but always make sure you book with tui because I spoke to people who booked and thought they were getting the same package but it wasn't nor was it all inclusive for them like us the island is beautiful overall a fantastic experience that I personally would do again
A
Ann willix
September 2025
From Reino Unido
Traveled as
As a couple
- 48 years old
Excellent
Throughly and totally enjoyed the whole day only down side was due to our age we could not go snorkeling we are very active and thought it should be more based on your health than age
M
Mike
September 2025
From Reino Unido
Traveled as
As a couple
- 27 years old
Excellent
The atmosphere on the boat was amazing from the captain to our guide Angel. Nothing was too much and they fully allowed everyone to enjoy themselves and were not holding back on serving drinks to everyone. The trip and getting on and off the boat was great with everyone being helpful and the buffet, as buffets go was second to none with all tastes catered for. The golf carts were fun addition and to saw the island a little more but felt like a bolted on extra that distracted from the beach.
J
Julie
September 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Great
The travel time to get to the boat was very long, almost 2 hours, the service on the boat was fabulous, the food at the beach could have been better.
N
Na
September 2025
From Reino Unido
Traveled as
As a couple
- 33 years old
Great
It was a fabulous tour, enjoyed it all
S
Shelly
September 2025
From Reino Unido
Traveled as
With friends
- 39 years old
Poor
This trip should never have gone ahead. A trained captain would have known the challenges that lay ahead. From collection at our hotel we feared for our lives. How we managed to arrive back alive is a miracle. There is not enough room here to tell you all that was wrong. There was no good but about this trip. It left us feeling totally ripped off. I shall be making a separate complaint
K
Kitty G
September 2025
From Reino Unido
Traveled as
With family
- 40 years old
Excellent
Fantastic excursion Lovely friendly staff Endless food and drinks available Highlight golf buggy tour was fab
H
Helen
September 2025
From Reino Unido
Traveled as
Alone
- 43 years old
Poor
Make a decision to either cancel or go ahead early and not to put customers safety at risk
J
Joanne Brown
September 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Poor
The trip should of been cancelled from arriving at the dock they hurried you on to the boat black clouds all on the horizon everything was rushed few drinks served the rest got nothing unless asked give half the snorkeling gear out again the rest fend for your self guide already in water shouting hurry follow me water very choppy huge waves 10 mins back on boat then the storm hit rain lashing couldn't open our eyes not asked to go inside our dry cloths soaked through then lightening disgusting
M
manca
September 2025
From Países Bajos
Traveled as
As a couple
- 38 years old
Poor
Al aan het begin van de excursie was het heel hard aan het regenen en waaien. We hebben slechts korte tijd gesnorkeld wat niet fijn was met de hoge golven. De reis op de katamaran was gevaarlijk. Mensen vlogen van het boven dek. Deze excursie had bij die weersomstandigheden geannuleerd moeten worden. Wij dienen hiervoor een officiële klacht in want dit waren geen weersomstandigheden die je overvielen. Zeer slecht dat er niet voor veiligheid wordt gekozen.
S
SB 75
September 2025
From Reino Unido
Traveled as
As a couple
- 33 years old
Poor
The crew were hospitable, friendly and tried there best to be good hosts. The catamaran is a standard catamaran, nothing luxury with not enough standard external seating for all. Also I did not see any offer of premium spirits as advertised. Beach club is tired, small beach area and the food offering was basic, not labelled and the staff literally begged for tips...made dining very uncomfortable.
P
Paula
September 2025
From Reino Unido
Traveled as
As a couple
- 38 years old
Excellent
Long time waiting to get on the boat. Everybody was there waiting. Was if keeping you there as long as possible so you would spend money on there stock. When we got sailing the staff from start to finish were excellent. Even the rain didn't spoil the day.
B
Baker
September 2025
From Reino Unido
Traveled as
As a couple
- 42 years old
Great
Felt everything was a rush, would have liked more time on the first stop, 1 hour was not enough to explore the area. But then too much time where you had lunch but no where to explore.
A
Andy
September 2025
From Reino Unido
Traveled as
As a couple
- 37 years old
Excellent
The full day was excellent. The staff on the boat were amazing all day. Lunch was so much better than expected, and the beach was so lovely
B
Betty
September 2025
From Reino Unido
Traveled as
With family
- 52 years old
Excellent
Relaxed attitude of staff did’nt feel rushed staff friendly informative and helpful
N
Nick
September 2025
From Reino Unido
Traveled as
As a couple
- 28 years old
Great
Trip was brilliant, the transfer from and back to the hotel wasn’t the best though, not enough seats on the way out which ended up with a young couple sharing the passenger seat! We were assured this would be sorted for the return trip but we had the same issue with one of the party having to sit on the floor for the 1.5 hour journey back. Having said that the actual trip was great
C
Courtenay King
September 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Excellent
Overall everything was a fantastic trip from hotel pick up to being returned to the hotel. Crew cannot be faulted and was excellent service and very safe throughout the trip. We even had an additional unplanned swin stop . Would highly recommend
D
Day cruise
September 2025
From Reino Unido
Traveled as
As a couple
- 41 years old
Excellent
Wish there was more snorkelling
E
Emily
September 2025
From Reino Unido
Traveled as
With family
- 7 years old
Excellent
Absolutely brilliant day
P
Paul Shelley
September 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Excellent
From the start of the day, everything went as planned. When we arrived at the destination, From check-in to boarding the catamaran was smooth and well planned. Once on the catamaran the staff was excellent from looking after your welfare to making sure you had plenty of drinks. They explained what to expect at each stop off and made sure you were provided with everything you needed. Excellent day out. Paul Shelley.
F
F Moore
September 2025
From Reino Unido
Traveled as
As a couple
Excellent
Friendly helpful crew good trip
A
Adelle
September 2025
From Reino Unido
Traveled as
Alone
- 6 years old
Great
L
L&R Wales
September 2025
From Reino Unido
Traveled as
As a couple
- 38 years old
Excellent
Amazing experience. Crew were so polite and helpful. Our glasses were always full. Food on the island was outstanding.. Golf buggy ride was fantastic. Only down side was being hassled on the streets, but I do understand that the locals rely on visitors trade.
X
Xxxx
September 2025
From Reino Unido
Traveled as
With family
- 60 years old
Excellent
Ca not fault service or staff. Would certainly go again
N
Nicky
September 2025
From Reino Unido
Traveled as
As a couple
- 36 years old
Excellent
The whole experience from being pick up and dropped back off was well organised.
J
J
September 2025
From Reino Unido
Traveled as
As a couple
Excellent
S
Steve and Lisa
September 2025
From Reino Unido
Traveled as
With friends
- 41 years old
Excellent
Excellent service during the boat trip
M
Momo
August 2025
From Francia
Traveled as
As a couple
- 38 years old
Poor
Tout était parfait sauf sur l’île tout et payant même de l’ombre , toilettes, etc… Lunch pas terrible plutôt froid pas beaucoup de choix pour ceux qui ne mange pas de viande
D
Desi
August 2025
From Alemania
Traveled as
As a couple
- 9 years old
Excellent
D
Diane Logan
August 2025
From Reino Unido
Traveled as
As a couple
- 44 years old
Excellent
We did this experience yesterday and wow I’m so glad we did it. We were lucky enough to be able to have time to jump off the boat for a swim on our return. Fabulous day!
A
Alice and Ryan
August 2025
From Reino Unido
Traveled as
As a couple
- 12 years old
Excellent
My partner stayed in the Adult Scene section—perfect for a child-free, fun vibe. The staff were amazing, especially around the pool, with drinks brought to us constantly. Shoutout to Nando from the entertainment team—he made sure we were always having fun. The food was great, even for a fussy eater like me, and the lazy river was a personal favourite. Every night had great entertainment and good vibes - Thank you!!
D
Dave Lay
August 2025
From Reino Unido
Traveled as
As a couple
- 38 years old
Average
Mini bus driver expected a bigger tip than we gave on the way there, tips are optional. We had to go through 1.5 hours of selling new sun cream/hats/etc before we were allowed on the catamaran. The start of the hard sell . The catamaran was great once we were on it. The staff on the catamaran were really good. The snorkel bit was poor, hardly any fish. All the places we stopped were tourist traps, everything was really expensive. The golf buggies were poorly organised.and in need of repair.
C
Colette
August 2025
From Reino Unido
Traveled as
As a couple
- 32 years old
Average
The waiting around was not good, after a 2 hr bus ride your wait at the port for a long time and in this time they are just trying to sell you things like suncream etc.. The wait time is just not needed at this length.
B
Barlow
August 2025
From Reino Unido
Traveled as
As a couple
- 47 years old
Poor
Found the service of drinks on boat good but boat pick up late instructions on island very un clear left stood waiting for boat to come pick up . Pick up in morning kept waiting for guest due to being told incorrect time not a premium trip at all sorry to say and not happy for the cost of trip would not recommend
A
Anonymous
August 2025
From Reino Unido
Excellent
Everything was so organised and the team at Dolphin Discovery Puerto Aventuras treat us so nice and really made our day !
@
@
August 2025
From Reino Unido
Great
Was an enjoyable trip overall, only had one brief snorkel stop shortly after leaving dock. Was taken to the north of the island first and felt spent too long there for ‘shopping’. Gets back on the boat and taken to the south of the island for lunch at the beach club and golf cart tour. Would have been happy spending all the time at the beach club instead of the shopping stop. Crew onboard was lovely though and made it a great trip overall
Y
Yve
August 2025
From Reino Unido
Traveled as
As a couple
- 37 years old
Excellent
It was a very enjoyable experience. The team was very professional and attentive. The lunch offered was ok. The golf cart activity was fun but the brakes on our buggy failed a one point. The DJ on the beach was "on point". The only thing that disappointment was the number of people on the boat at one time. It was a bit squashed, fortunately, we all got along and had a great time.
M
Marco
August 2025
From Reino Unido
Traveled as
As a couple
- 36 years old
Great
We enjoyed this trip overall. However it did feel like it was trying to cram a lot into a short space of time.taking us to a great pic spot but having little time to view and shop.lunch was good and the golf carts broke it up but felt a little rushed.
T
T & N
August 2025
From Reino Unido
Traveled as
As a couple
- 36 years old
Great
Being directed to a shop by staff, and then being ripped off to the sum of £260 over the agread price. Snorkeling was rushed staff were rude during that part of the excursion. All other aspects of this trip was great, unfortunately the above issues let this trip down from being a 100% perfect trip.
J
Josh
August 2025
From Reino Unido
Traveled as
As a couple
- 14 years old
Great
An enjoyable day overall with good customer service albeit a rather expensive trip. For £125pp I had high expectations and felt these were 70% met. It could be improved by having nicer transport to and from the dock, the small buses were cramped. The departure dock lacked facilities too. The boat and staff on board were great. The forced photographer on board was ok but at $45 for a few digital snaps I felt was extortionate. Great service on the Atlantis 2.
C
Claire Mcewen
August 2025
From Reino Unido
Traveled as
As a couple
- 33 years old
Great
Was not allowed to drive ATV as described, ATV should be per group or fairly shared out and back journey.
R
Raymond de Haan
August 2025
From Países Bajos
Traveled as
Alone
- 37 years old
Average
Ik had een catamaran verwacht nu was hetgedete waar normaal een net hangt vast gespijkerd met planken , de snorkeltocht moet de persoon volgen die een bekertje met brood uitstrooit waar visjes opafkomen, je word vol drank gegoood waardoor je wat makkelijker word om op de volgende plek bij de winkeltjes gedropt te worden de buggy was het toppunt een rondje om de kerk en de buggy had geen rem je moest tijdig van het gas om optijd af te remmen vervolgens werd er een steen onder gelegd lot anders we
A
Al
August 2025
From Reino Unido
Traveled as
With family
- 37 years old
Excellent
Simply the best trip of the holiday. Well organised, great communication throughout. Good value for money. If you do no other trips consider this one. Drinks flow, food is great, golf carts good fun, great snorkelling. Look after from beginning to the end.
W
Will
August 2025
From Reino Unido
Traveled as
As a couple
- 23 years old
Excellent
We loved the bottomless drinks and the attentive staff on the boat. We didn’t like the short snorkeling time—especially if you want to see more of the proper underwater museum.
A
Anthony
August 2025
From Reino Unido
Traveled as
With family
- 34 years old
Excellent
Really enjoyed the boat and the snorkelling. The beach we had lunch at was also great.
T
Tanya
August 2025
From Reino Unido
Traveled as
With family
- 34 years old
Excellent
It was a fantastic trip, so worth the money. The only thing I would change is better food. We all ended up with baby tummy's.
Z
Zwam
August 2025
From Países Bajos
Traveled as
With friends
- 51 years old
Great
Tour met golfwagen trok op niks Geen meerwaarde voor bezoek eiland
P
Peter
August 2025
From Alemania
Traveled as
As a couple
- 26 years old
Poor
Der Strand am beachclub war eine einzige Katastrophe Dreckig ohne Ende Haben sogar ein kondom immer wasser gefunden Besser wäre es gewesen auf diesen 2ten stop zu verzichten Der erste halt war dafür perfekt aber viel zu kurz Und wenn es adults only heißt ärgert es mich noch mehr dass man in eine massenabfertigung mit Kindern in den Beachclub geschifft wird Würde gerne mehr bezahlen und diese Probleme nicht zu haben
N
Not what it says on t
July 2025
From Reino Unido
Traveled as
As a couple
- 50 years old
Excellent
The so called beach club was very run down and didn’t meet our expectations as a beach club
F
Francine marshall
July 2025
From Reino Unido
Traveled as
With family
- 49 years old
Excellent
We didn't have any issues with the trip . It was excellent service throughout..The staff were brilliant and are a credit to the company..
B
Berry
July 2025
From Países Bajos
Traveled as
As a couple
- 27 years old
Average
Altijd heerlijk om tijdens vakantie met een boot het water op te gaan, lekker drinken, lekker relaxen. Dat was dit zeker! Aan drinken en eten geen tekort op de boot en het eiland. Zeker top! Snorkelen was waardeloos. Als een kudde met zwemvest achter snorkelleider, 2 handsculpturen van t museum zien en de snorkelleider duikt naar schildpad om hem aan te raken, wat juist uit den boze is daar. Op eiland winkelen in 100 dezelfde winkeltjes en vergast worden met de golfkarretjes. Het was t net niet.
E
Eve Verschoyle
July 2025
From Reino Unido
Traveled as
With family
- 38 years old
Excellent
W
Wilson
July 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Great
Late collection and a lot of hanging around at the destination when we were waiting to board the boat
M
Megan
July 2025
From Reino Unido
Traveled as
As a couple
- 10 years old
Excellent
The service was amazing Flipy and his team kept the drinks constantly flowing. I felt totally safe during the snorkelling and exploring the island. The free time was enough to explore each stop. Bring sun cream as it’s a very long day but totally worth it. Would recommend to anyone visiting Cancun.
R
R. Neill
July 2025
From Reino Unido
Traveled as
As a couple
- 12 years old
Great
Feel like we were scammed into buying the “biodegradable” suncream for $40 although they made it out we’d need it all day where in fact we only needed it for the first 30 mins and feel like we could’ve went without for this time period as it was at 9am
D
Disappointing & Expensive Boating Excursion Isla Mujeres
July 2025
From Reino Unido
Traveled as
As a couple
- 52 years old
Poor
No I instructions on life jacket usage given! Life jacket uncomfortable & obstructive to swimming/ snorkeling! Lunch not too exciting with no desserts such as ice cream! Golf buggy trip long & not very exciting! Would have been better as a bus trip to the final mujeres statues!
A
Ashley
July 2025
From Reino Unido
Traveled as
As a couple
Excellent
The experience was brilliant overall. Only thing that needs improved is the bus journey home. It was 2 hours and 15 mins to get home
J
Julie
July 2025
From Reino Unido
Traveled as
With family
- 37 years old
Excellent
Our guide and the crew on the Atlantis 2 were brilliant, couldn’t do enough for us and the rest of the guests on the trip. Special shout out to our guide Daphne she was AMAZING !! Really knowledge and very friendly as a family we are all still talking about how nice she was.
K
KC
July 2025
From Reino Unido
Traveled as
As a couple
- 25 years old
Excellent
Everything went great from start to finish. Fab air conditioned coach, very informative staff especially Angel. Adult only trip was amazing and looking at other catamarans around us they seemed overcrowded where as there was approx 16 people on ours. Golf cart was my fave part of exploring the island. Great fun with stunning views and gorgeous photo opportunities
S
Stacey McCartney
July 2025
From Reino Unido
Traveled as
With friends
- 18 years old
Excellent
D
Dahele
July 2025
From Alemania
Traveled as
With family
- 37 years old
Excellent
Sehr nettes Personal am Bord ,gutes Essen.
?
?? unhappy
July 2025
From Reino Unido
Traveled as
As a couple
- 41 years old
Poor
Was left stranded on jetty, catamaran had left us 1 hour earlier than was supposed to. Finally had to queue a long time and pay 10 dollars for a taxi to beach club, the rest of our time was rushed and cut short. Staff did not apologise for anything.
M
Moonen Johan
July 2025
From Francia
Traveled as
As a couple
- 49 years old
Poor
Ce que nous avons aimé : rien! Rien ne correspondait avec ce qu'on nous a vendu! Attente d'une heure sous un soleil de plomb lors de l'embarquement dans le catamaran avec seule boisson reçue, une bouteille d'eau chaude! Snorkeling impossible vu que rien ne nous a été signalé qu'au-dela de 60 ans, nous ne pouvons plus y participer! Sur l'île, le buffet était a l'air libre sans couvercle! Les oiseaux venaient manger et déféquer dans la nourriture!!! Une vidéo sera postée sur TripAdvisor!!
A
Alison McNamara
July 2025
From Reino Unido
Traveled as
As a couple
- 37 years old
Excellent
The snorkelling wasn’t the best, as at the beginning a lady panicked within minutes of being in the sea. Made other people not want to carry on, everything else was amazing. On the island I bought 3 bottles of tequila, was told they were £120 each, i bought 3 as was told the 3rd was free. On checking my bank’s app I was charged £557 that’s over £300 that Ive lost due to trusting the locals absolutely disgusting.
D
Damien & Molly
July 2025
From Reino Unido
Traveled as
As a couple
- 35 years old
Great
While the majority of the day was really good and the food was really nice I do have to say the swim or snorkeling wasn't advisable for anyone other than experienced swimmers We thought it was going to be swimming close to the boat Bit infact it was around a 500m swim which wasn't advisable for anyone other than experienced swimmers Also the golf buggy drive was a bit on the short side Not great value for money But guides and others very friendly and helpful
N
Nicola Beesley
July 2025
From Reino Unido
Traveled as
As a couple
- 37 years old
Excellent
We had a great day out ! Staff were fab looked after us so well , content was great overall and very well organised!
M
Mike
July 2025
From Reino Unido
Traveled as
With family
- 30 years old
Great
All great but another 30 mins before getting on the carts would allow for dinner to go down and a quick dip .
J
Jodie78
July 2025
From Reino Unido
Traveled as
With family
- 29 years old
Average
The staff on board were fantastic, as were the waiting staff on the island. The boat was smaller than described and very cramped / overbooked and the bus to and the hotel was awful. It lacked air conditioning, it was too small, and the suspension was awful, making it an uncomfortable journey
J
Jodie
July 2025
From Reino Unido
Traveled as
As a couple
- 34 years old
Great
Everything good except for on the beach when having food no offer a drink took 30 minutes to get drink and was very hot.to many people there at once and not enough staff
N
Nicola Orr
July 2025
From Reino Unido
Traveled as
As a couple
- 18 years old
Excellent
Was a fantastic experience from start to finish! Staff looked after you so well and never seen your drink get empty, stunning place to visit and well organised.
L
LN
July 2025
From Reino Unido
Traveled as
As a couple
- 19 years old
Excellent
P
Paul
June 2025
From Reino Unido
Traveled as
As a couple
- 23 years old
Excellent
Unbelievable trip , beautiful island , catamaran was unreal , staff friendly, no complaints at all
A
Amanda
June 2025
From Reino Unido
Traveled as
With friends
- 37 years old
Poor
There was no sun loungers and the snorkeling that was advertised didn't tell you the boat left you stranded. I wish I had never booked it. The ride over to the island, there was no where to sit, everyone was just sitting on the floor. I have bad hips so it was very difficult to get down and back up.
F
Famfun
June 2025
From Reino Unido
Traveled as
With family
- 34 years old
Great
Too many people for size of boat and felt manic. Everything felt rushed. Further details up front would be helpful, how long the bus journey would be. Breakfast yes / no. Limited vegetarian options. Golf carts felt unsafe.
R
Rob
June 2025
From Países Bajos
Excellent
M
M shooter
June 2025
From Reino Unido
Traveled as
With friends
Excellent
Just good service
J
Jasmin
June 2025
From Alemania
Traveled as
As a couple
- 8 years old
Average
Viel zu viele Menschen auf dem Boot. Schiff für 20-25 Personen ausgelegt- wir waren ca 50 Erster stop wirkt wie touristenfalle
A
Andrew Goldson
June 2025
From Reino Unido
Traveled as
As a couple
- 37 years old
Great
The boat was overloaded with standing room only in places, the golf cart tour was too short with no information given by the guide and the on the return from the carts it was 40 minutes killing time before getting back on the boat. Catering staff actually asking for tips !
L
Liss
June 2025
From Reino Unido
Traveled as
With friends
- 9 years old
Excellent
The whole trip from start to finish was amazing. Highly recommend this trip to those wanting to see more of Cancun. Isla Mujeres was truly amazing. The guides were amazing and very attentive. Couldn’t have asked for anything better
B
Broque and ellie
June 2025
From Reino Unido
Traveled as
With family
- 38 years old
Excellent
Fantastic day and the guide where really nice and informative No complaints at all
P
Paul
June 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Poor
The bus left 15 minutes late. We had to queue for over half an hour to get on the catamaran. The drinks supplied on the boat were not very good. At the first stop we were told to be back at 11.45am. We were back on the pier at 11.44am and the boat had already left meaning we had to get a taxi to the next stop. We arrived at the amazonas shortly before the boat did and had lunch which was ok. We then had to queue again for around 30 mins for a golf cart. Then had to queue again 20mins for a drink
D
Deborah Lees
June 2025
From Reino Unido
Traveled as
As a couple
- 42 years old
Poor
We got up at 6 am showed up at Lobby for our pick up we were told 40 minutes running late so we decided we had enough time to grab a bite to eat we checked in 4 times making sure we were good the we were told after all that we were a no show.., we ten paid another $100 us for a r Taxi to the marina then sat for 2 hours for our bout which did not have the tui flag we then went out from dock 5 minutes for snorkeling which they yelled they entire time cording us like cattle to close together.
C
Chris
June 2025
From Reino Unido
Traveled as
With friends
- 39 years old
Great
The lunch was poor and too busy. Food wasn’t replenished . We were told the price included a sun lounger but they were all reserved so we had nowhere to sit. The boat was excellent though the drinks were limited- ie only enough Prosecco for 1 glass each(6 of us) overall a really good experience , just disappointed with the beach club “free for all”
T
Taz2008
June 2025
From Reino Unido
Traveled as
As a couple
- 35 years old
Excellent
The trip as a whole was really good a couple of things were not so good there was a lack of seating at the lunch for the amount of people going for lunch at the same time. The transport back from the tour seemed a bit disorganised as waited about half hour before shuttle bus arrived to get back to hotel.
T
They rush you for a quick pound
June 2025
From Reino Unido
Traveled as
With family
Poor
They rush you
S
Stay away
June 2025
From Reino Unido
Traveled as
With family
Poor
C
Charlie
June 2025
From Reino Unido
Traveled as
As a couple
- 40 years old
Excellent
Overall great day,
A
Anna B
June 2025
From Reino Unido
Traveled as
As a couple
- 29 years old
Excellent
We had an amazing time! Great trip, very comfortable catamaran and the crew are brilliant, very entertaining - highly recommended!
E
Erica
June 2025
From Reino Unido
Traveled as
As a couple
- 42 years old
Excellent
Brilliant day out. Staff couldn't do enough for us. The catamaran wasn't over full. Nice lunch on the island and good fun on the buggy.
S
Stephanie
June 2025
From Reino Unido
Traveled as
As a couple
- 42 years old
Poor
Absolutely appalling support from TUI. Transport at 6.30 arrived at 6.15 driver didn't speak English, no information just told to get in vehicle. Herded at the port when we finally got there like rabbits in headlights still no instruction or TUI representation. Lunch was a joke. Limited time on the island and definitely felt like cattle being herded. Waited 30 mins for transport back after every other coach had left. Shocking would not recommend totally mis-sold experience
S
Sylvia
June 2025
From Alemania
Traveled as
As a couple
- 43 years old
Poor
Völlig überteuert. Miserable Organisation: Zu späte Abholung Ewige Warteschlangen am Hafen Essen schlecht Golfcardtour auch zu langes warten Abfahrt Katamarsn am anderen spielt ohne Info TUI muss hier mächtig nachbessern
L
Lynn swindley
June 2025
From Reino Unido
Traveled as
As a couple
Poor
Unfortunately our trip was cancelled due to weather conditions. We were really looking forward to it so that we could actually get into the sea which we haven't managed to do on our holiday. The only plus was that I did get notified at 6am that the trip was cancelled on that morning. Up til now we haven't received our refund but have spoken to the rep to activate this
I
Ian W
June 2025
From Reino Unido
Poor
We were cancelled twice for the excursion due to weather conditions. We had pointed out to Reps after the first cancellation that storms were forecasted which they disputed. Our second cancellation arrived 30 mins before the scheduled pickup! Two nights of our holiday wasted due to retiring to bed early. I think better communication would have prevented time wasted.
M
M&L
June 2025
From Reino Unido
Traveled as
As a couple
- 33 years old
Excellent
Great trip! The guide & staff on the boat were amazing & looked after everyone so well.The island was beautiful & the food was so nice there too.Drinks were plenty & the boat ride was so good.Some enjoyed the snorkelling & we did the golf buggy tour too.The guide was excellent we really enjoyed our day out-Thankyou!
A
Aimee Coates
June 2025
From Reino Unido
Traveled as
As a couple
- 18 years old
Excellent
L
Lisa
June 2025
From Reino Unido
Traveled as
As a couple
- 32 years old
Excellent
The experience was amazing, the crew were fabulous, friendly the island was lovely, we had a roam around the shops and then back to the catamaran to travel a bit further up the island where we had a lovely lunch, we didnt do the golf carts as we chilled on the beach instead.
E
Emma McCormick
June 2025
From Reino Unido
Traveled as
As a couple
- 7 years old
Excellent
T
Taylor’s
June 2025
From Reino Unido
Traveled as
With friends
- 44 years old
Great
The first stop for snorkelling was rushed and the boat moved away which wasn’t explained at booking. Second stop at shops was not necessary, would have been better to spend more time at the beach club and buggy drive. Would have liked longer at the stop on the buggy drive to allow us to walk out to the head
J
Jen
June 2025
From Reino Unido
Traveled as
As a couple
- 26 years old
Excellent
Team were amazing, this trip is a must
R
Ryan
June 2025
From Reino Unido
Traveled as
As a couple
- 12 years old
Excellent
Great service, everyone on board was so lovely and couldn’t do enough! Felt super safe doing the snorkelling and the service on board was amazing. May have missed it in the booking but didn’t realise there was a stop in the downtown area before the beach club. Would have preferred more time snorkelling or more time at the beach club but still a good trip
A
Anonymous
June 2025
From Reino Unido
Traveled as
With friends
- 34 years old
Great
All a bit rushed and on return from golf buggy trip had to wait 20 minutes to get a drink, there was 3 waiters but only one bar man serving them and people queued
S
Sam
June 2025
From Reino Unido
Traveled as
Alone
- 20 years old
Average
Nice boat and lovely island but they were so rude to me about snorkelling that I didn’t get to do it If snorkelling is the main reason for booking this trip then I wouldn’t
R
Rickzach
June 2025
From Reino Unido
Traveled as
With family
- 48 years old
Average
Over 60 year olds if fit and healthy should not be judged and able snorkel, I’m 65 fit and scuba dive and wasn’t allowed! More care needed for the buggy drive as we were unaware it was on the main roads plus our buggy had no steering or brakes, plus if you do the buggy you for go the swim not told it was one or the other. Otherwise great ??
J
Jane Sturman
June 2025
From Reino Unido
Excellent
Great trip from start to finish, staff couldn’t be more attentive throughout the day, snorkelling trip was excellent. Beach club was lovely in a beautiful setting. Food and drinks were endless and again the staff were amazing.
P
Polecam
June 2025
From Polonia
Traveled as
With friends
- 28 years old
Excellent
Bardzo mi sie podobalo
M
Matt
June 2025
From Reino Unido
Traveled as
As a couple
- 13 years old
Excellent
This was an incredible day, the highlights are the snorkelling and the golf buggy tour. There is some time in between to explore the town and dip in the sea, although I do wish there was a little more time as the sea is beautiful. The food included was good and there is always drinks available. Our guide and the crew on the boat were also excellent. Only thing that could be improved is the check in as there is a lot of people arriving all at once and having to queue in the sun isn’t the best.
S
Sarah
June 2025
From Reino Unido
Traveled as
With family
- 32 years old
Average
We were told the transfer from the hotel to the marina would be 1 hour and 30 minutes the actual journey was 2 hours and 40 minutes, I know there was an accident but we had been travelling 2 hours before the road got busy. We only got to spend about 45 minutes in down town Islas Mujeres in our opinion this was not ling enough. The food at the Beach Ckub was OK and we enjoyed the golf cart tour. Could not fault the staff on the Catamaran.The journey back took about 2 hours if not longer.
G
George
June 2025
From Reino Unido
Traveled as
With friends
- 51 years old
Great
B
Brilliant catamaran experience
June 2025
From Reino Unido
Traveled as
As a couple
- 32 years old
Excellent
Brilliant experience Crew staff were fantastic Golf Buggy experience really enjoyed. Long day but worth it...Coach transfer was Long and tiring.
G
Gemma
May 2025
From Reino Unido
Traveled as
As a couple
- 11 years old
Poor
Staff and service were great, drinks readily available, boat was overcrowded with no seats, had to sit inside if you didn’t want to sit on the floor, the snoring was not an exclusive spot as advertised, it was a crowded area one minute from the port with multiple tour groups and boats, then the stop for shopping was ok but same shop every two feet, then the beach club for lunch was awful, buffet was outside and everything was left open so it was not only cold but the birds were getting to it
S
Stephen mount
May 2025
From Reino Unido
Traveled as
As a couple
- 49 years old
Poor
My wife and I are both in our 60s. No mention was made of the age limit for snorkeling. So we were unable to do the snorkeling although we are both fit and healthy. The rest of the trip was great
C
Couple from England
May 2025
From Reino Unido
Traveled as
As a couple
- 34 years old
Poor
Isla Mujeres adults-only catamaran cruise with tour and lunch... Unfortunately this excursion was a waste of money for us on Manuel IV Luxury Catamaran. (Luxury...don't` think so.) Whole day was rush, snorkeling was awful, staff wasn't helpful. Not recommend!
M
Manny
May 2025
From Reino Unido
Traveled as
As a couple
- 38 years old
Excellent
T
Tracy Hannon
May 2025
From Reino Unido
Traveled as
As a couple
- 34 years old
Excellent
Although it was rather hot , this was the best excursion we have been on during this holiday. The staff were extremely helpful kind and brilliant. I would definitely recommend this day out to anyone, it was amazing ?? everything about it was lovely ??.
K
Kim H
May 2025
From Reino Unido
Traveled as
Alone
- 34 years old
Excellent
The hosts on the catamaran were great fun and very hospitable. The golf buggy ride was fun and the views were stunning. The beach club was really nothing more than a small patch of beach with beds and some music playing which didn't add anything to the trip for me personally.
G
Gail and Lee
May 2025
From Reino Unido
Traveled as
As a couple
- 30 years old
Excellent
The staff were amazing. Could not do enough for you. And kept us all together as a group
R
Russell
May 2025
From Reino Unido
Traveled as
As a couple
Average
This was an 'exclusive trip' but it didn't feel exclusive! Bus driver- showed great skill when on his phone driving like he was late for the party. Definitely made sure we were seat belted in! Waited around a little at the dock but were offered orange juice and warned not to wear certain sun cream one snorkeling stop ,was good but a little underwhelming. you can consume quite a bit of alcohol and then be driving the golf buggy. The buffet was basic and nothing was labelled. Wouldn't recommend.
C
C&G
May 2025
From Países Bajos
Traveled as
As a couple
- 43 years old
Great
D
Dies.
May 2025
From Países Bajos
Traveled as
As a couple
- 52 years old
Average
Goededag we zijn op donderdag op de excursie geweest De chauffeur die ons ophalen reed onverantwoord hard de mensen waren erg bang en blij dat ze op de plek van bestemming waren. In het snorkel gebied was weinig te zien, de folders geven een ander beeld aan . Het eten op het eiland was goed verzorgd. De plek was idilies.
R
RJ
May 2025
From Reino Unido
Traveled as
With friends
- 12 years old
Great
Felt quite expensive for what we got. Prior to getting on the boat we were told we could only use the biodegradable suncream so we bought an extortionately priced small bottle - then staff on boat said no cream until after snorkel then fine to wear any. Great boat staff and boat trip. Snorkelling was only 20 mins which felt far too short - we loved this part and wish it could’ve been longer. Good food at club. Buggy tour was not as expected - slow and followed group but nice to see island.
J
John Carter
May 2025
From Reino Unido
Traveled as
With family
- 41 years old
Poor
We didn’t get what was sold. Rep told us no pick ups other than ours. We had 6. 1 hour journey in total. Going there 2-1/2 hours back was 3 hours. Transport was packed never experienced anything like it on a 4 star plus holiday. The boat was far too small for the amount of people. Smallest boat on the day. The whole day was rushed in very cramped conditions. Not happy at all. Never again and would not recommend it.
S
Stacey
May 2025
From Reino Unido
Traveled as
As a couple
- 9 years old
Great
I loved it all - the snorkelling itself wasn’t long enough
H
H.D.
May 2025
From Alemania
Traveled as
As a couple
- 44 years old
Poor
Transferbus zu klein Katamaran (Quidam) für diese Art Ausflug vollkommen ungeeignet. Die offene Bar bestand aus Kühlboxen. Den ersten Stop im Ort auf Mujeres hätte man sich sparen können und dafür die Zeit im Beach Club verlängern können. Top: Mittagessen und Beach-Club
A
Ade Sue
May 2025
From Reino Unido
Traveled as
As a couple
- 37 years old
Excellent
Just all trips in Mexico are too dear
F
Frances
May 2025
From Reino Unido
Traveled as
As a couple
- 48 years old
Great
We were unable to snorkel due to our age, we were not advised of this prior to booking. Reps need to be making this clear when informing about trip as this is a key feature of the trip. We were not the only ones this applied to as there were others on board who were also in the same situation and had not been advised.
J
Joanna
May 2025
From Países Bajos
Traveled as
As a couple
- 9 years old
Great
Aardige en enthousiaste reisleiding. Goed programma. Goede beach club met voldoende eten. Genoeg drinken aan boord. Alleen jammer dat de cola nauwelijks prik had. Trasnfer en check in op locatie was goed geregeld. Mooi om te zien dat er alles aan gedaan werd om de trip zo milieuvriendelijk te houden (zoals type zonnebrand crème).
S
Steve
May 2025
From Reino Unido
Traveled as
As a couple
- 37 years old
Excellent
It was very enjoyable overall, the snorkeling was good and safe with a guide, music and drinks were available throughout, a good golf ********** ride with photo opportunities with beautiful views plus dinner and a dj at the beach club. Would highly recommend and do again .
D
DSF
May 2025
From Reino Unido
Traveled as
As a couple
- 40 years old
Great
Great experience on the Catamaran and buggies round the island was also good fun. I felt the snorkelling was rushed and the waves were too big and current too strong to make this a safe activity on that day. Food at the island was also very good.
S
Sophie
May 2025
From Reino Unido
Traveled as
With friends
- 10 years old
Excellent
The entire experience was fab! Only negative was the snorkelling was not explained very well. It was snorkelling in open water, the boat moved further away as soon as we were in the water so we didn’t have an opportunity to get back on at our leisure- we weren’t told this. The guide kept shouting for the large group of us to stay together resulting in everyone on top of each other and kicking. High current/waves made it hard to see much. Would have been better to do in a more sheltered area.
C
Caroline Barton
May 2025
From Reino Unido
Traveled as
With family
- 50 years old
Excellent
Staff amazing, food amazing, like family on the boat Lovely stop offs Snorkeling not good ....life jackets covering face
A
Angela
May 2025
From Reino Unido
Traveled as
As a couple
- 28 years old
Excellent
Staff could not do enough. Excellent value for money. Drinks on board kept coming but snacks could be vastly improved especially if your meet time was before breakfast stats at your hotel. However food at the lunch stop was very very good with lots of choice and again drinks came very quick.
L
Lin
May 2025
From Reino Unido
Traveled as
As a couple
- 40 years old
Excellent
Amazing crew. Safety paramount but jolly atmosphere and other guests a happy convivial group. Lovely snorkeling before suncream - to protect environment. Then time on Isla Mujeres for lunch then a golf cart tour where 1 guest out of 4 drives around the island following the guide with a couple of stops. Finally free time on beach or for drinks. Not a long time at any activity but long enough and several great experiences. Hight recommended.
M
Martin
May 2025
From Países Bajos
Traveled as
As a couple
- 38 years old
Excellent
Echt een aanrader
B
Barnt Greeny
May 2025
From Reino Unido
Traveled as
With family
- 39 years old
Excellent
Lots of waiting around at the quay before departure. Could have set off later. Catamaran very crowded with not enough seating.
M
Maria
May 2025
From Alemania
Traveled as
As a couple
- 16 years old
Great
C
Connah-Marie Locke
May 2025
From Reino Unido
Traveled as
As a couple
- 12 years old
Average
The whole thing was rushed. We had less time to spend on the island due to our transfer being late and no communication. The guide was rude about telling us that we couldn’t put on sun cream. It isn’t explained before you book that you can only snorkel in you’re a strong swimmer and we never even received the free photo you’re supposed to get. The only thing that was good was they did kept coming round asking if we wanted drinks. There were a lot of people on the boat and hardly any shade.
A
Alex
May 2025
From Reino Unido
Traveled as
As a couple
- 16 years old
Great
Felt very rushed. We only had 30 minutes in the north side of the island which after visiting 2 or 3 shops, the time was gone. The boat was very crowded, people sat in the floor if you were last on the boat. The golf buggy was very disappointing. Having to share a golf buggy and only getting a 4 or 5 minute drive wasn't what I expected. It should be made clear that you may have to share if numbers are too high. The one word I would say to describe this your is RUSHED.
R
Ricky
May 2025
From Reino Unido
Traveled as
As a couple
- 12 years old
Poor
The staff only interested if you like to have a drink and especially shots of tequila, we were the first to arrive but last to board - we waited approximately 90 minutes stood in the sun before getting on a catamaran. We were also promised no more then 10 passengers to get exceptional service, but we had about 30 passengers and limited space
H
Heather Legg
May 2025
From Reino Unido
Traveled as
With family
- 48 years old
Poor
Transport was 90mins late -no prior contact to inform us - therefore the whole excursion was rushed as we didn’t have time to enjoy what we should of transport driver to the boat was erratic and the return driver got us lost a passenger had to get route up on her phone to get us home - overall not a good experience
P
Paula L
May 2025
From Reino Unido
Traveled as
As a couple
- 40 years old
Great
The golf cart was really hot and made the experience uncomfortable. Too hot to walk around the stop. Food & staff great. Crew on catamaran were excellent.
P
Phil & Janine G
May 2025
From Reino Unido
Traveled as
As a couple
- 36 years old
Excellent
Excellent trip and guide and staff fantastic. So much to see and do. Do be careful in the shops though. No prices on show and get told one price but another at the till. Not Tui or tours fault. Place is beautiful.
B
Brian
May 2025
From Reino Unido
Traveled as
As a couple
- 55 years old
Great
I felt the initial part of the trip was a little chaotic. We arrived at the port, but were kept waiting for over an hour before boarding, despite being amongst the first to arrive, Staff also tried to sell over-expensive sun screen and sea sickness bands quite enthusiastically, which appeared to be the main reason for said delay !( Perhaps a little cynical). The boat and amenities were excellent and the guide amusing and knowledgeable. Lunch was good. Swimming poor (too shallow). Buggy rushed.
N
Nikoletta
May 2025
From Países Bajos
Traveled as
As a couple
- 20 years old
Excellent
A
Abs
May 2025
From Reino Unido
Traveled as
As a couple
- 10 years old
Great
Buggy ride was really fun and the foot was fantastic. We were told that it would be two snorkelling/swimming stops however it was only one and there was no fish really sight which was disappointing. Also there wasn’t really scope to just swim.
H
Henrypop
May 2025
From Reino Unido
Traveled as
As a couple
- 48 years old
Average
Snorkeling was too fast with way too many people in the water at the same time. Some got left in the melee! First stop was not required we just got hassled for 45mins The next stop at the beach was nice and the food was good. Golf buggy trip was fun also. The crew worked hard to make all guests have fun even if they didn't want too!! Music on board was inappropriate for the age group as we were mostly over 50
M
M smith
May 2025
From Reino Unido
Traveled as
As a couple
- 25 years old
Excellent
The staff on the boat absolutely brilliant could not fault them. But the check in stsff was far to pushy to buy there products telling the people the sun cream they have isn't good and you should buy ours always trying to up sell. We get it they need to sell but far to pushy
T
Tim Milsted
May 2025
From Reino Unido
Traveled as
As a couple
- 41 years old
Excellent
A great day, from the bus transfer to the marina to the catamaran and the tour guides - excellent
P
Patricia lamb
May 2025
From Reino Unido
Traveled as
With family
- 53 years old
Excellent
Staff iooked after us brilliantly
A
Anthony Brammer
May 2025
From Reino Unido
Traveled as
As a couple
- 31 years old
Excellent
The only reason I’ve marked service overall as a 6 is that at check-in at the dock, we were given tickets for the wrong boat and told that our boat would be along around 11am. We tried explaining that the party we’d travelled with on the transfer had already departed, to no avail. 45mins later we were called back to check-in where the error was realised and we were put on to another boat. Following that, we had a wonderful day. The snorkelling, drinks, food, staff, everything was excellent.
K
Kev
May 2025
From Reino Unido
Traveled as
With friends
- 50 years old
Great
B
Blue moon
May 2025
From Reino Unido
Traveled as
As a couple
- 48 years old
Excellent
This was a fantastic experience. No pressure to snorkel, but it was a must for me. So pleased I took part. Felt really safe whilst in the sea with attentive guides. The buggy ride felt a little rushed with no explanations of the place we stopped.
R
Ruud
May 2025
From Países Bajos
Traveled as
With family
- 41 years old
Great
Hele slechte en onbeschofte chauffeur die ons bij het hotel kwam ophalen. Hij reed gevaarlijk hard en haalde veel te vaak onnodig in. Tevens had hij alle gordels verstopt achter de hoofdkussens vast gezet. Er kon geen vriendelijk woord vanaf en gaf ook nergens antwoord op. Als je geen zin in je werk hebt stop er dan mee. Omwille van deze chauffeur een waardeloze ervaring !!!!
R
Roy
May 2025
From Reino Unido
Traveled as
Alone
- 55 years old
Great
Enjoyed the whole day experience, would recommend this trip as it is
L
Louise & Sam x
May 2025
From Reino Unido
Traveled as
As a couple
- 40 years old
Excellent
The Staff were amazing ?? helpful friendly and a great atmosphere from the guide. The catamaran was lovely and clean. Not too many people which can make all the difference. Once on the island, the food had a good choice. The Taquilla bar had a good variety and location was beautiful. The buggy trip was fun too. Got to see some of the island, but could have done a bit longer at the top to see all the statues.. Overall a great day out...x
M
maddy
April 2025
From Reino Unido
Traveled as
As a couple
- 2 years old
Excellent
We enjoyed the boat trip and the crew made it very special for my birthday all thanks to karen our amazing tui rep here at planet hollywood
S
Sue P
April 2025
From Reino Unido
Traveled as
With family
- 52 years old
Excellent
Brilliant day every one friendly and kept drinks coming very safe
C
Courtney
April 2025
From Reino Unido
Traveled as
With family
- 9 years old
Excellent
Had to have biodegradable cream(didn’t know) Needed to have id to use a kayak. Boat staff were amazing!!
E
Els
April 2025
From Países Bajos
Traveled as
With friends
- 33 years old
Excellent
T
Tracy Brotherhood
April 2025
From Reino Unido
Traveled as
With family
- 37 years old
Excellent
Fab day crew on catamaran we're superb and looked after us, overall great day out at isla muheres
F
Frederik
April 2025
From Alemania
Traveled as
As a couple
- 19 years old
Great
Die Bootstour war echt super. Das türkiese wasser genießen. Auch die strandbar war gut. Leider ist das schnorcheln mir persönlich mit 30 Minuten zu kurz gekommen. Zwischenstopp zum shoppen hätte auch nicht sein müssen. Aber alles in alem bin ich schon zufrieden.
R
Ray
April 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Poor
Sold to us as a Catermaran Cruise but in total had only 1 hour and 45mins - trip was more like a ferry drop off. Did not want to snorkel and was told by TUI we could swim but was not allowed. Dropped at shops for an hour then back on boat for 10mins then dropped at beach for 3 hours! Was suppose to be taken round on golf carts but none left / guide gone - 80% of people left behind as no carts left / we were not told so waited 45mins with no information. Very disappointed. Not a cruise.
A
Anoniem
April 2025
From Países Bajos
Traveled as
As a couple
- 43 years old
Great
Minder leuk niet zelfstandig snorkelen. En wa een Catamaran zeil werd echter niet gebruikt alleen op motor gevaren. Golf karren werkte remmen niet nabehoren.
M
Maggie
April 2025
From Reino Unido
Great
S
Steve.
April 2025
From Reino Unido
Traveled as
As a couple
- 42 years old
Excellent
I like the experienced and friendly crew and how happy they seemed in their work .didn't like the quality of the vans for the pick up and the pushy way the meeting crew tried to pressure you into buying their sun cream products.
L
Lisa rodriguez
April 2025
From Reino Unido
Traveled as
As a couple
- 38 years old
Excellent
The whole trip was fantastic the boat staff and guide were really helpful
L
Linsey
April 2025
From Reino Unido
Traveled as
As a couple
- 22 years old
Excellent
S
Samuel P
March 2025
From Reino Unido
Traveled as
As a couple
- 23 years old
Excellent
Service and experience was excellent. The staff were very knowlegable and able to answer all of our questions. We felt safe at all times and had a great time. We def recommend this tour.
J
Jaap G
March 2025
From Países Bajos
Traveled as
As a couple
- 59 years old
Great
-Pick-up bij hotel een half uur te laat. -Knullig gedoe bij de min of meer verplichte aankoop van zonnebrandmiddelen. +Bemanning aan boord zeel behulpzaam en vriendelijk. +Service aan boord en aangeboden drankjes heel goed. -Wij hadden van de gids enige informatie over bv het eiland en de omgeving verwacht, het enige was echter dat hij ons gidste naar het restaurant en ons de vertrekuren meedeelde. -De stijger op Isla Mujeres was vrij gevaarlijk met losliggende planken over de ontbrekende.
P
Phil
March 2025
From Reino Unido
Traveled as
As a couple
- 27 years old
Great
The hosting, boat trip, lunch and golf cart experience were amazing. The snorkelling was hampered a bit by the weather but it also felt very rushed. The shopping trip ok the island was ok but again not long.
A
Al
March 2025
From Reino Unido
Traveled as
As a couple
- 45 years old
Great
Great guides generated a good atmosphere I felt the snorkelling was rushed with minimal safety information Giving out alcohol as we boarded the boat was inconvenient as we had to get ready for the snorkelling with nowhere to place your cup. I also felt this was inappropriate prior to the snorkelling.
H
Henk Van der Graaf
March 2025
From Países Bajos
Traveled as
As a couple
- 44 years old
Average
Alles te kort, golfcar was niet verteld dat die geshared moest worden , vreemd dat boven de 60 niet mag worden gesnorkeld maar het wel wordt verkocht?? Wel een leuke dag maar was niet wat we hadden verwacht
S
Simon
March 2025
From Reino Unido
Traveled as
As a couple
- 28 years old
Poor
The boat we were on had no seats on deck, there were 14 people having to sit on the front of the boat struggling to balance with back ache. The golf buggies were dangerous, limited steering, and the brakes didn’t work, another one broke down and the guide had to go and find them. It was rushed no beach time just time to have a drink. The island itself was just full of pushy sales and no one wanted to be out and about
A
Alissa V.
March 2025
From Reino Unido
Traveled as
With friends
- 15 years old
Excellent
Everything was great! They picked us up on time, service on the boat was incredible! Island Mujeres was a ton of fun. I think they did a great job! Would definitely recommend.
N
No shade anywhere on boat or beach club
March 2025
From Reino Unido
Poor
The crew were very informative. However the information should have been clearer before we booked the trip. It was emphasised by the crew thst snorkelling was only for strong swimmers. You would need to swim for 25 mins away from the boat to the pick up point and must at all times stay close to the guide. I therefore felt unable to risk this as felt uncomfortable to try. When we got to the island for ‘shopping’ this was not a very pleasant experience, full of tourist ‘tat’.
N
Nick
March 2025
From Reino Unido
Traveled as
As a couple
- 48 years old
Excellent
Great guides, plenty of refreshments, kept informed of each activity.
E
Emma
March 2025
From Francia
Poor
Le temps passé sur l’île Mujeres était trop peu important. A peine une heure au premier arrêt visite au pas de course qui n’a pas permis de faire grand chose. Ensuite idem lors de la ballade en voiturette de golf. Impossible de prendre un peu de temps pour acheter quelques souvenirs ou visiter et aller vers le centre de l’île le matin lors du 1er arrêt. Une seule sortie en snorkeling ou le guide a donné des explications décourageantes et stressantes disant qu’il y avait du vent et du courant :((
K
Kath
March 2025
From Reino Unido
Traveled as
As a couple
- 48 years old
Poor
Very rushed nor enough time for lunch and no time to swim and enjoy the beach Found out could not do the snorkelling as too old
P
Prachim007
March 2025
From Polonia
Traveled as
As a couple
- 48 years old
Excellent
Bardzo fajna wycieczka. Statek, obsluga perfekt. Polecamy ta wycieczka zrobic.
K
Keith and Hayley.
March 2025
From Reino Unido
Traveled as
As a couple
- 45 years old
Excellent
Staff and service brilliant. Could probably do with a bit more space on the catamaran. Overall a very good experience. Thank you.
K
Kantenah
March 2025
From Alemania
Traveled as
As a couple
- 38 years old
Poor
Der ganze Ausflug war mehr eine Verkaufsveranstaltung. Man wurde von einem Ort zum anderen gehetzt. Zum Schwimmen hatte man gerade mal 20 Minuten Zeit. Es war leider ein Gehetze. Keine Erholung oder Genuss.
I
In and lynn
March 2025
From Reino Unido
Traveled as
As a couple
- 48 years old
Excellent
F
Fidplade
March 2025
From Reino Unido
Traveled as
With family
- 38 years old
Average
Overall we enjoyed the trip, but it felt rather orchestrated rather than relaxing. We were persuaded into buying more sunscreen on arrival. The snorkelling was very short and almost immediately we left the port. The first stop dropped us at a pier where we had to exit through a shop (and of course they tried to sell us stuff). There wasn't a lot of space on the boat, we were all crammed in. I can't fault the crew, they worked hard and offered us drinks continually.
P
Paul H from Newport
March 2025
From Reino Unido
Traveled as
As a couple
- 43 years old
Great
The overall experience was very pleasant and enjoyable. a few concerns need to be raised about the condition of the jetty at the beach club (2nd stop) a number of planks were missing and narrow planks were used to bridge the gaps, these planks were unsecured and worried my wife while disembarking and embarking at this location, There was a photographer on the trip who took a number pictures at different times on the trip but we were not given any information on how to view of purchase any pics
J
Jonsey
March 2025
From Reino Unido
Traveled as
As a couple
Excellent
A
Atlas
March 2025
From Alemania
Traveled as
With family
- 40 years old
Great
H
HÖ
March 2025
From Suecia
Traveled as
As a couple
- 37 years old
Great
Hade gärna stannat och badat någonstans
F
Frequent traveler
March 2025
From Reino Unido
Traveled as
With friends
- 47 years old
Average
The snorkelling was extremely disappointing saw absolutely nothing. The food on the beach was average but was constantly being eaten by birds as the salads tortilla crisps etc were left uncovered. Everything was rushed, we had about 15 minutes to relax on the beach before the golf buggy drive. The guides were very good and did their best to make the day enjoyable.
A
Agnes
March 2025
From Polonia
Traveled as
As a couple
- 37 years old
Excellent
A
Agnes
March 2025
From Polonia
Traveled as
As a couple
- 37 years old
Excellent
A
Allan Smelt
March 2025
From Reino Unido
Traveled as
As a couple
- 53 years old
Great
I enjoyed everything equally. The transport, the checkin, the snorkelling, the lunch and the buggies
I
Ivette Vure
March 2025
From Reino Unido
Traveled as
As a couple
Excellent
The whole experience was fantastic felt very secure and the staff made it very entertaining and fun, loved the snorkelling, lunch was plentiful and loved the variety, the carts were fun, the whole experience was amazing. The only problem I encountered were the selling of the biodegradable sun block and other items, they are robbing you, how can they justify to charge $20 for a tiny bottle of sun block? Don’t be fuled and don’t get anything on the boat pier they are robbing you
D
Dave
March 2025
From Reino Unido
Traveled as
As a couple
- 43 years old
Excellent
S
Steffi
February 2025
From Alemania
Traveled as
As a couple
- 42 years old
Excellent
Dieser Ausflug mit dem Kataran auf die Insel ist sehr empfehlenswert. Der Ablauf ist voll durchorganisiert und für den Gast wird sehr gut gesorgt. Die Crew der Antonia war um uns sehr gesorgt und es wird für uns ein unvergessliches Erlebnis bleiben. Vielen Dank an alle!!!
H
Hagen
February 2025
From Alemania
Traveled as
With friends
- 45 years old
Excellent
Es war ein sehr schöner gelungener Tag gewesen alle haben sich sehr bemüht es gab nichts zu meckern weiter so
J
Johann
February 2025
From Alemania
Traveled as
As a couple
- 39 years old
Great
R
Rachel Elton-Jones
February 2025
From Reino Unido
Traveled as
With family
- 34 years old
Excellent
We absolutely loved this trip. The boat crew were lovely, the catamaran was beautiful and both stops in Isla Mujeres were great. We particularly enjoyed the buggies (second stop) which we drove around part of the island. It was great fun. Lunch on the beach was also delicious. The only thing that wasn't as good as expected was the snorkelling but I'm not a strong swimmer. A turtle was seen by some of the stronger swimmers. Overall, I would highly recommend going on this trip.
E
Enni und Anchen
February 2025
From Alemania
Traveled as
As a couple
- 36 years old
Excellent
Alles war top organisiert… Der Getränkeservice während der Katamaran-Fahrt war erstklassig…. Auch das Mittagessen dann auf der Insel Mujeres war sehr reichhaltig … Die anschließende Fahrt im Golfcar war lustig und hat Spaß gemacht…
T
Tim
February 2025
From Reino Unido
Traveled as
As a couple
- 48 years old
Excellent
T
Tomas Habo
February 2025
From Suecia
Traveled as
As a couple
- 46 years old
Excellent
Roligt och bra med både service samt aktiviteter. Fantastiskt god buffé. Besättningen gjorde allt för vår trivsel. Kul att köra runt på ön och se lite mer.
A
Anja
February 2025
From Alemania
Traveled as
As a couple
- 17 years old
Great
Die Busse für den Transport waren viel zu eng. Leider sind die Touristen größer und benötigen mehr Platz.
S
Stacey and Mike P
February 2025
From Reino Unido
Traveled as
As a couple
- 31 years old
Excellent
Well organised. Tour guide (chimichanga) very entertaining and informative. Boat was beautiful and could have spent longer on it. Snorkeling was fun although think I needed but more experience in using the equipment. Beach club was fun although very busy. We couldn't find sun lounger in shade. Golf cart ride was good although sitting on back meant breathing in exhaust fumes. Overall good day
D
Disappointed
February 2025
From Reino Unido
Traveled as
With friends
- 50 years old
Average
We booked this trip specifically to snorkel. We were not allowed to snorkel as we are over 59 years old! We were not even allowed to swim from the boat. Snorkelling was the only reason we’re booked this trip and the rep was aware of this but said nothing of an age restriction.
J
Jaanapee
February 2025
From Finlandia
Traveled as
As a couple
- 42 years old
Excellent
Snorklauksen turvallisuuteen huomion kiinnittäminen. Nyt oli kauhea kiire mennä eteenpäin. Matka PDC:stä kesti melkein 2h (kerrottiin että 1h), tämän voisi mainita etukäteen. Aurinkovoiteiden kiellot tulivat vähän yllätyksenä (piti ostaa uutta, joka oli sopivaa) Muuten kaikki oli hyvin järjestetty ja kaikki toimii hienosti. Voi suositella ??
A
Adrian
February 2025
From Reino Unido
Traveled as
As a couple
Great
S
Santtu
February 2025
From Finlandia
Traveled as
With friends
- 45 years old
Excellent
Transfer bussi oli melko huonokuntoinen. Aluksen henkilökunta aivan loistava, näyttivät nauttivan duunistaan.
P
PS
February 2025
From Finlandia
Traveled as
With friends
- 40 years old
Great
S
Stephane
February 2025
From Francia
Traveled as
Alone
- 33 years old
Great
Pas assez de temps dans l eau, pas de temps pour profiter de la plage après le dejeuner
V
Velichka
February 2025
From Alemania
Traveled as
With friends
- 28 years old
Excellent
J
JMLea
February 2025
From Reino Unido
Traveled as
As a couple
- 39 years old
Excellent
The crew were brilliant, couldn’t have been better. From stepping on the catamaran to the guided golf buggy tour they were with you every step of the way. Fun and engaging, one of the best crews we’ve experienced. The beach club was good although we thought we’d have more free time there outside of lunch & the buggy tour. It wasn’t an issue but if we’d have known we wouldn’t have carried so much beach stuff!
J
J.Manuel Pena Duran
February 2025
From Alemania
Traveled as
As a couple
- 33 years old
Average
Bin leider sehr Enttäuscht von dem nur für TUI exklusiven Tour (angeblich ) die Insel ist wunderschön , staff super organisiert und top Leistung . Bis dahin ! Für 166€ pro person ist es für mich eine abzocke . Das war so schnell getaktet 50min sur freie Verfügung gleich am Anfang . Weiter zum Beach club auch 50 min zum Essen , chillen , etc. 50min. Golf Wagen Tour durch die Insel . Definitiv zu wenig . Zu lässt dachte noch Stunde relax im beachclub . ???? . Nein nein ab nach Cancun. ??????????
K
k
February 2025
From Italia
Traveled as
With family
- 41 years old
Excellent
N
Natalie
February 2025
From Reino Unido
Traveled as
With family
- 15 years old
Excellent
Really enjoyable day, the crew were amazing and couldn't do enought for us. It's a good size boat and it wasn't overloaded, we ended up in a group with 13 passengers total. Food at the beach club was good, pretty standard buffet, and golf cart tour covered basically the whole island. It is a packed day so feels a bit rushed to fit everything in, but it was still enjoyable.
D
Dwight
February 2025
From Suecia
Traveled as
With friends
- 51 years old
Great
Som helhet var jag nöjd och kan rekommendera aktiviteten MEN jag blev inte informerad om att snorkling avsåg bara personer mellan 8 och 59!!!! Det var en viktig del för mitt val. Sedan var det lite tajt tidsschema mellan de olika del aktiviteterna mvh Dwight
M
Margo_H
February 2025
From Polonia
Traveled as
As a couple
- 33 years old
Excellent
Super zorganizowana wycieczka, w tym dniu mialam urodziny. Zaloga mnie bardzo mile zaskoczyla ??
A
Alina K.
February 2025
From Alemania
Traveled as
As a couple
- 31 years old
Excellent
Sehr nettes Team! Der Service war auf höchstem Niveau! Wir haben den Ausflug sehr genossen!
5
55
January 2025
From Reino Unido
Traveled as
As a couple
- 38 years old
Great
Not much time at the stops so felt a bit rushed. The boat part was lovely and the staff were great. The snorkel is very difficult, which the staff tell you
G
Glynis fletcher
January 2025
From Reino Unido
Traveled as
As a couple
- 48 years old
Excellent
Enjoyed the trip but felt everything was a little rushed once off the boat. Snorkelling wasn’t the best.
L
Laura W
January 2025
From Reino Unido
Traveled as
As a couple
- 21 years old
Average
The bus took a lot longer than planned as the driver took a few wrong turns, cutting the trip short. The bus was also very uncomfortable, half the seats didn't have seatbelts so it was rough for a journey of over 2 hours. The boat was fun, Gustavo and the crew were great. Lunch on Isla mujeres was pretty terrible and gave me a bad stomach. Driving the golf carts was fun, I didn't snorkel but everyone that did seemed to enjoy it.
M
Mandy
January 2025
From Reino Unido
Traveled as
As a couple
- 45 years old
Average
Picked up early and took a long time to start the day. Hard sell to try to get us to buy sun tan lotion phone covers etc. The whole day seemed to be rushed after we got to the start point. Firstly the snorkeling 20 mins maximum in very choppy sea. The village visit hardly had any time off the boat then lunch was very much the same. Pushed into leaving tips for tequila tasting. Golf buggy was OK. But a lot of money for a very rushed trip. I wouldn't do it again
M
Monika
January 2025
From Suecia
Traveled as
As a couple
- 37 years old
Great
Eftersom kronan är svag blir priset väldigt högt. Det va lite dålig säkerhet när man skulle snorkla då det var många andra båtar som åkte omkring
R
Rob Nixon & family
January 2025
From Reino Unido
Traveled as
With family
- 45 years old
Excellent
The whole day was organised very professionally from the collection and return to Hotel and the arrival at the Marina . There the staff professionally briefed us and then the ships crew took over . On arrival at the island we were again clearly advised on activities. Lunch was also very good with plenty of choice . Really enjoyed the whole experience
D
Denise Bühler
January 2025
From Alemania
Traveled as
As a couple
- 39 years old
Great
Wir hatten den Ausflug für den Mittwoch gebucht und der wurde abgesagt wegen schlechten Wetter und auf den Donnerstag verschoben,aber laut Wettervorhersage war das Wetter für Donnerstag noch schlechter geplant aber der Ausflug wurde durchgeführt,es hat in ströhmen geregnet es war kalt und sehr unangenehm wie die Wettervorhersage gesagt hat!!!!!Auch viel zu teuer!!!!!!Schlechte Leistung und Organisation!!!!
B
Barbara bellamy
January 2025
From Reino Unido
Traveled as
With friends
- 50 years old
Great
Trip overall was lovely but thought each activity was a bit rushed so couldn't relax and enjoy, thought snorkeling was very rushed and too many boats in same area. The island was beautiful and well worth going to see, glad we made the trip, food was good.
S
Susan
January 2025
From Reino Unido
Traveled as
As a couple
- 36 years old
Excellent
This was a brilliant trip. We were lucky to have an amazing crew on board, George and Oliver worked so hard to make everything just perfect, drinks were flowing, information was great. We stopped for food and a tour round the island, the food was great and the tour great fun on the golf buggies. Snorkelling was well supervised and great fun. Can’t rate this high enough
V
Victoria
January 2025
From Reino Unido
Traveled as
As a couple
- 7 years old
Excellent
S
Sandra and lizz
January 2025
From Reino Unido
Traveled as
With friends
- 41 years old
Excellent
Staff on boat 100% brilliant kept drinks flowing lovely fresh fruit polite friendly and funny,trip to market/shops didn't get longer enough there and felt rushed ,lunch on beach was brilliant plenty to choose from only trouble their waites was very rude didn't give us chance to leave a tip and got quite aggressive ,buggy ride was fun but again all rushed my friend and I got trip half price through TUI to long to explain why but if we have had to pay full price would have been dissopointed.
M
Minna
January 2025
From Finlandia
Traveled as
With family
- 37 years old
Excellent
Todella hyvin järjestetty retki alusta loppuun asti. Häiritsevää oli tuotteiden pakkomyynti ennen alukselle menoa. Suosittelen kyseistä retkeä.
6
68
January 2025
From Finlandia
Traveled as
With friends
Great
Aurinkovoiteiden ja matkapahoinvoitiin myytiin harhaanjohtatetusti ylihintaisia tuotteita ennen alukseen astumista.!!!!! Aurinkovoide jota käytettävä uinnin yhteydessä.....680 mxn ekotuotatta joka maksaan tavaratalossa 272 mxn????
T
Tbari
January 2025
From Alemania
Traveled as
As a couple
- 38 years old
Great
A
Anni
January 2025
From Finlandia
Traveled as
With friends
- 40 years old
Great
Aikataulu oli liian tiukka. Saarella ei ehtinyt rentoutumaan ja nauttimaan kauniista ympäristöstä. Ensimmäinen tunnin pysähdys oli melko turha. Lounaspaikan kauniissa ympäristössä olisi mielellään viettänyt aikaa enemmän kuin lounaan verran. Golfautoajelu oli kiva, mutta siinäkin liian tiukka aikataulu. Punta surissa olisi ollut mukava kävellä saaren kärkeen, mutta ei ehtinyt.
H
Heather Lambert
January 2025
From Reino Unido
Traveled as
As a couple
- 40 years old
Great
The trip wasn't long enough for the price and return information was poor
P
Petri
January 2025
From Finlandia
Traveled as
As a couple
- 43 years old
Great
Liian hektinen retki. Koko ajan kiire jonnekin, ainoastaan veneessä sai nauttia rauhassa.
S
Samantha
January 2025
From Reino Unido
Traveled as
As a couple
- 8 years old
Average
Boat was too cramped! No space to spread out and enjoy the experience. Snorkeling stop 10 mind into boat trip doenst give people time to settle in, no more snorkeling stops which I thought they would of been. Beach club- no time to relax only enough time for food and a drink also the becah club did not look like what i thought it would of been, no aqua blue sea. Buggy ride was fun.
L
Lisa Pearce
January 2025
From Reino Unido
Traveled as
As a couple
- 38 years old
Excellent
D
Danny Mac17
January 2025
From Reino Unido
Traveled as
As a couple
- 30 years old
Great
An afternoon snorkel would make the whole day complete, or at the guide should have made it clear in the morning this is the only snorkel part of the trip, as my wife missed out thinking there would be another snorkel opportunity later on. Great trip Otherwise
J
Jo C
January 2025
From Reino Unido
Traveled as
As a couple
- 37 years old
Great
Very expensive good fun
J
Jules
January 2025
From Reino Unido
Traveled as
As a couple
- 31 years old
Average
Sea was extremely choppy for the snorkeling which wasn't enjoyable , moving around the boat was extremely difficult, the golf carts were falling to bits , only snacks on board were crisps which wasn't idea as we left early so no breakfast and they forgot to collect us after the trip on the transfer back.
E
Esther
December 2024
From Países Bajos
Traveled as
Alone
- 35 years old
Great
Velen waren vroeg opgestaan en hadden geen ontbijt gehad. Bij de rondleiding Chichen Itza kregen we wel ontbijt aangeboden. Tevens werd bij de rondleiding op het eiland geen verdere uitleg gegeven over de plek Punta Sur en de geschiedenis. Er werd alleen gezegd dat voor de toiletten betaald moest worden.
D
Dieter
December 2024
From Alemania
Traveled as
As a couple
- 43 years old
Great
Abfahrtszeit schlecht organisiert, da über eine Stunde zu früh am Katamaran- Schnorcheln: wir beide durften nicht da über 58 Jahre alt, war uns nicht gesagt worden. Diskussionen entstanden - war eh viel zu kurz die Zeit fürs schnorcheln hier begann schon das hetzen nach Zeitplan, Service und Bord Crew topp aber auch das fahren mit den Cars hektisch rasend schnell man konnte nichts wahrnehmen - in der gesamt Bewertung einer der schlechtesten Ausflüge für uns - preis Leistung passt da überhaupt n
A
Anton aus Biberach
December 2024
From Alemania
Traveled as
As a couple
Excellent
Der Service und daa Essen waren gut.Ebenso das Programm.Schlechter waren die Golfcars wekche zum Teil ohne Absicherung füe die hinteren Gäste waren.Diese wären in Deurschland so nicht erlaubt. Aber alles in allem empfwehlenswert!!
L
Linda
December 2024
From Reino Unido
Traveled as
As a couple
- 47 years old
Average
Trip was not what was advertised we did not have time to experience the beach ,or the town ,or the food run out of tequila so could not taste any scuba diving was 20 min so it was get in look under the water and out we get ??run out of food so had to wait for more chicken to come ,then me and husband was ill for two days after ,for the money it needs to be more time to experience things properly.
J
José
December 2024
From Países Bajos
Traveled as
As a couple
- 51 years old
Excellent
Het was een zeer mooie excursie met vriendelijk en behulpzaam personeel aan boord
K
Kai
December 2024
From Alemania
Traveled as
As a couple
- 26 years old
Great
Das awetter war an dem Tag nicht so der Hammer, deswegen ist das Schnorcheln ausgefallen,.. aber preislich ist das schon recht hoch angesetzt ,.. 159€/Person bezahlt 130€/Person wäre definitiv gerechtfertigt
M
Martinus van asseldonk
December 2024
From Países Bajos
Traveled as
As a couple
- 41 years old
Great
Bij aan land gaan was een beetje onduidelijk,bij de tweede keer aan land gaan was het goed
J
Jozef
December 2024
From Países Bajos
Traveled as
As a couple
- 41 years old
Great
Feest uitstapje, je zult geen dorst hebben aan boord. Snorkelen is harstikke fijn en met uitleg van de gids weet je ook wat je ziet. Op de golfkar over het eiland rijden is relaxed, no stress. Lunch in buffetvorm is prima. Leuk uitstapje die naar ik verwacht is opgezet voor de Amerikaanse (feest)tourist.
R
Rust
December 2024
From Reino Unido
Traveled as
As a couple
- 43 years old
Excellent
Tui guide was very informative and great sense of humour, Catamaran was a great hit with snacks and drinks, stop offs were very good, lunch not so good, birds pecking at some of the fruit on offer and pooping in peoples drinks, golf buggy tour was great, some beautiful scenery on the tour, overall a great day out just the lunch let it down.
O
Ok if you have long legs and not luxury
December 2024
From Reino Unido
Traveled as
As a couple
- 35 years old
Average
Lunch was truly awful and not in keeping with the luxury description. Golf buggies were crammed with 4 people in each, had to climb on to back and hurt leg in doing so, fine if you ate 6 foot. Staff on boat really nice. Very precarious getting on and off boat at stops, again ok if you have long legs but if you are short ********** like me then you take your life in your hands each time.
K
Katrin
December 2024
From Alemania
Traveled as
As a couple
- 29 years old
Excellent
Sehr guter Ausflug leider nicht auf deutsch wie versprochen aber wir haben es trotzdem überstanden. Guido Oliver und seine Crew waren perfekt. Mittagessen war top und hat sehr gut geschmeckt. Der Ausflug mit den Golfcars war sehr gelungen und hat viel Spaß gemacht.
A
Andrea
December 2024
From Alemania
Traveled as
With friends
- 50 years old
Great
C
Colin (England)
December 2024
From Reino Unido
Traveled as
As a couple
- 37 years old
Excellent
There was no snorkeling on the day of our trip due to the weather so we missed out on that but this meant we had extra time on the island.
K
Kar
December 2024
From Reino Unido
Traveled as
With friends
- 40 years old
Excellent
The whole trip was amazing
L
Luis
December 2024
From España
Traveled as
As a couple
- 43 years old
Excellent
Fue una gran experiencia gracias al personal de servicio
L
Lisa
November 2024
From Reino Unido
Traveled as
With friends
- 34 years old
Average
Service on boat amazing but the snorkelling very rushed so much so I didn’t participate so I didn’t get what I paid for
M
MichaelD
November 2024
From Alemania
Traveled as
As a couple
- 41 years old
Excellent
Die Crew der Monte Christo gab wirklich alles, uns eine Cruise Party zu schenken. Gute Musik, hervorragende Stimmung nicht zuletzt durch tolle Cocktail. Die eindringlichen Hinweise, sich gut einzucremen bitte genauso ernst nehmen wie die Sicherheitshinweise. Wir durften die Isla Muher mit Golfcars erleben. Ein perfekter Tag, der in Erinnerung bleibt.
N
NoModern
November 2024
From Alemania
Traveled as
As a couple
- 15 years old
Excellent
E
Emma
November 2024
From Reino Unido
Traveled as
With friends
- 16 years old
Excellent
F
Florian
November 2024
From Alemania
Traveled as
As a couple
- 24 years old
Great
B
Brendon Brass
November 2024
From Reino Unido
Traveled as
As a couple
- 37 years old
Excellent
B
Becca
November 2024
From Reino Unido
Traveled as
As a couple
- 12 years old
Excellent
This trip was absolutely amazing from start to finish! The guides were great and always made sure you knew exactly what was going on and always made sure you had a drink. The island itself was stunning with the most incredible views. Snorkelling was a particular highlight! Lunch was delicious, the photographer on board the boat was wonderful and although the photos are an extra cost, they are worth every penny! Couldn’t recommend this enough, 10/10!!
M
Maria & Phil
November 2024
From Reino Unido
Traveled as
As a couple
- 37 years old
Excellent
T
Tracy P
November 2024
From Reino Unido
Traveled as
With friends
- 42 years old
Great
The trip was ok, we were really dissapointed, that we were unable to go snorkeling on the Reef as the sea was to rough! However we were able to sail. The most disappointing thing was we were miss old environmental sun cream at 37 dollars, that we actually didn't need!! We were sold the protect the environment speak at the beginning of the trip which was great we all need to do this, we were then told 5 mins late we couldn't snorke very dissapointed. Miss sold 100% the sun cream
J
Joris
November 2024
From Países Bajos
Traveled as
As a couple
- 26 years old
Great
de golfkarretjes waren niet goed onderhouden, hierdoor was de veiligheid niet altijd top, de rem werkte meestal niet, tot moeilijk waardoor je met het gaspedaal meer moest spelen. ook het ontvangst voor de catamaran tocht kan beter. meer schaduwplekken voorzien
T
Tony Sturch
November 2024
From Reino Unido
Traveled as
As a couple
- 52 years old
Excellent
I enjoyed everything about the trip except being unable to take part in the snorkelling session due to my age despite being a qualified BSAC diver for over 40 years.
X
X
November 2024
From Alemania
Traveled as
With family
- 15 years old
Average
P
Peter
November 2024
From Reino Unido
Traveled as
As a couple
- 47 years old
Great
Great boat excursion and fantastic beaches Friendly informative staff
G
GJ
November 2024
From Suecia
Traveled as
As a couple
- 23 years old
Excellent
W
WhiskeyJack
November 2024
From Reino Unido
Traveled as
With family
- 50 years old
Excellent
The staff were top notch - perfect hosts.
F
FaxFinn
November 2024
From Reino Unido
Traveled as
As a couple
- 36 years old
Excellent
Snorkelling wasn’t the best for me. Life jacket flying over my head, and a few others had same problem. Had us waiting to get back on the boat at one point despite stressing the leaving time. Wouldn’t say it was the vibe the rep explained, but it suited us. Otherwise fabulous. Staff great. Good variety in activities over the day. Food good at the beach club.
C
Chris & Yvonne
November 2024
From Reino Unido
Traveled as
As a couple
- 51 years old
Excellent
We had a great day, the guides were helpful and entertaining. The whole experience was enjoyable. Keep up the good work.
A
Angie
November 2024
From Reino Unido
Traveled as
Alone
- 46 years old
Great
We wasn’t allowed to snorkel due to the weather-hot sunny day! That’s one of the reasons why I wanted to go. Was very disappointed.
T
Tanja C.
November 2024
From Alemania
Traveled as
Alone
Excellent
Die Tour war hervorragend organisiert und lief reibungslos. Der Guide und sein Team waren sehr nett und hilfsbereit. Ich würde diese Tour auf jeden Fall wieder buchen ??
B
Bernt
November 2024
From Suecia
Traveled as
As a couple
- 42 years old
Average
Alldeles för lite tid för snorkling! Tequila provningen var ju nåt gratis som företagarna på ön bjöd på! Skulle enligt info vara provning? Vi bokade och på båten ifrågasattes det om vi verkligen skulle snorkla då jag är 59 o min sambo 62 Transport till ifrån var under all kritik fullsatt minibuss !
L
Lesley
November 2024
From Reino Unido
Traveled as
With friends
- 50 years old
Excellent
L
Lotta
November 2024
From Alemania
Traveled as
With friends
- 37 years old
Excellent
Bis auf das Schnorcheln hat es uns sehr gut gefallen !!! Hier war es sehr voll und das Zeitfenster sehr eng . Jedoch schade das für alles immer so wenig Zeit ist und es Massentourismus ist ! Immer hat man überall nur 10-20 min Echt schade
M
Matze
November 2024
From Alemania
Traveled as
As a couple
- 34 years old
Excellent
D
Disappointed trip
November 2024
From Reino Unido
Traveled as
As a couple
- 50 years old
Average
We thought everything was rushed, no time to relax on the island. We paid a lot of money for this trip and we didn’t it was good value and would not recommend it.
A
Anthony ware
November 2024
From Reino Unido
Traveled as
With friends
Excellent
Just a great day lush food
C
Craig T
November 2024
From Reino Unido
Traveled as
As a couple
- 40 years old
Excellent
The snorkeling was the highlight of the trip. 1000's of fish to see. The drive round the island in the golf buggies was not that great, but was good to see some of the spots on the way.
C
Craig & Tina Boorman
November 2024
From Reino Unido
Traveled as
As a couple
- 16 years old
Excellent
B
Barbara
November 2024
From Alemania
Traveled as
As a couple
- 42 years old
Excellent
Der Ausflug war toll. Die Mitarbeiter freundlich, aufmerksam und lustig.
J
Jasmin
November 2024
From Alemania
Traveled as
As a couple
- 20 years old
Excellent
Ein toller Tag mit genügend Freizeit vor Ort. Das Schmorchel war viel zu überfüllt mit der Menge an Gruppen die vor Ort waren. Am Anfang wurde uns zu einer völlig überteuerten Sonnencreme geraten, bezüglich des Schnorchelns obwohl wir eine passende Creme dabei hatten. Manche haben sich eine gekauft, die sie dann doch nicht vor dem Schnorcheln auftragen durften. Das Essen im Beach Club war super genauso wie die Golfcardtour. Im ganzen ein schöner Ausflug
L
Leah and Clare
November 2024
From Reino Unido
Traveled as
As a couple
- 5 years old
Excellent
Best trip we did in our two weeks in Mexico! Oliver and the crew made this trip stand out above the rest! 10/10 service
R
Rachel Puffett
October 2024
From Reino Unido
Traveled as
With family
- 36 years old
Great
Oliver was brilliant and all the crew
J
Jo Wildgoose
October 2024
From Reino Unido
Traveled as
With friends
- 46 years old
Excellent
T
Tracy
October 2024
From Reino Unido
Traveled as
As a couple
Great
Lovely experience, enjoyed the company of all other guests on tour Missed out on snorking due to currents but that cant be helped. Beautiful little island would have liked to spend more time on beach and the buggies were a bit rough but good fun
L
Laura
October 2024
From Reino Unido
Traveled as
With family
- 46 years old
Excellent
Staff/guide helped me (Sally) in and out of the boat, kept checking on me and daughter
I
Ian and colette
October 2024
From Reino Unido
Traveled as
As a couple
Excellent
The trip it's self was excellent,but all the members of staff on the boat were outstanding and made the trip such a good day out
S
Stefanie
October 2024
From Alemania
Traveled as
With friends
- 36 years old
Excellent
F
Frances
October 2024
From Reino Unido
Traveled as
Alone
- 46 years old
Great
The total experience was very delightful
P
Pno
October 2024
From Reino Unido
Traveled as
As a couple
- 41 years old
Great
The first stop in the Isla Mujeres was the nicest beach, but we had less than an hour to spend. The second stop at the beach club, the beach was filthy & as you went out to hip height in the water, it was like walking through sewage. We had planned on just lazing in the beach, but because the beach and water were so dirty we went in the golf cart tour. Some of the carts clearly shouldn’t be on the road & they had the cheek to get the customers to sign a disclaimer ?? No safety here
S
Stein holiday Cancun Oct 24
October 2024
From Reino Unido
Traveled as
With family
- 37 years old
Excellent
When snorkelling could not see anything as water was too dark. Boat crew were excellent. Would have preferred ATV and short stay at south end of island and longer stay with lunch at north end of island as the beach is so much better. Would liked to have spent more time there. Food was excellent also. ATV were a bit worn out with brakes not working correctly
J
Johanna purnell
October 2024
From Reino Unido
Traveled as
With family
- 43 years old
Excellent
The whole day was fabulous the boat staff were amazing.Daphnw was perfect and Georgie was very tentative.The while crew were fab..
M
Mr & Mrs Nile
October 2024
From Reino Unido
Traveled as
As a couple
- 27 years old
Excellent
Absolutely perfect day out 5*****, would highly recommend. The catamaran crew couldn’t do enough for you, the drinks keep flowing ????, the 1st stop off was beautiful the water, beach, & town (stunning) the 2nd stop off the beach club was amazing, the food WOW authentic Mexican and also other great range of foods, waiters couldn’t do enough for us. All in all this is the best trip we have ever had. Thanks (Mr & Mrs Nile)
S
Shereen
October 2024
From Reino Unido
Traveled as
Alone
- 14 years old
Great
The guides kept us entertained throughout the day and catered to us throughout the whole trip.
J
Julie G
October 2024
From Reino Unido
Traveled as
As a couple
- 33 years old
Excellent
From the minute we were picked up to being dropped off we were treated amazingly! Oliver and the crew on the catamaran’Monte Cristo’ were fantastic, drinks plentiful, lunch was amazing and the golf buggies loads of fun!! Would 100% recommend.
M
M&C
October 2024
From Reino Unido
Traveled as
As a couple
- 28 years old
Excellent
Good trip from start to finish. Boat was excellent, only negative was the snorkelling could have been a bit longer, but overall the trip was excellent.
V
V
September 2024
From Alemania
Traveled as
Alone
- 12 years old
Average
Das Personal war rund um super und zuvorkommend. Die Insel ist auch recht schön aber wenn man am Anfang die Möglichkeit hat diese alleine zu erkunden wird man durch Verkaufswütige belagert. Zusätzlich ist bei der Goldcartour ebenfalls 2 Stopps inbegriffen an denen man mit Kaufoptionen bequatscht wird.
M
Martine
September 2024
From Reino Unido
Traveled as
As a couple
- 41 years old
Excellent
The buggy was an additional bonus which meant you could see everyday life.
C
Cheryl thompson
September 2024
From Reino Unido
Traveled as
As a couple
Excellent
The staff were amazing couldn't do enough for you everything was perfect
S
Steven
September 2024
From Reino Unido
Traveled as
As a couple
- 51 years old
Great
Lack of prior info regarding age restriction for snorkelling. Not clear that shoes could not be worn on board vessel. Overly long check in procedure prior to embarkation. No info regarding requirement for environmentally acceptable Sun cream products prior to booking! Requiring purchase as a captive participant prior to boarding! Limited seating requiring elderly individuals to sit on deck with no life jacket! Limited choice of drinks.
E
Eduard
September 2024
From Alemania
Traveled as
As a couple
- 35 years old
Excellent
J
Jayne Howard
September 2024
From Reino Unido
Traveled as
As a couple
- 47 years old
Excellent
Not a swimmer so didn't do the snorkeling ,but would have loved to see what they were looking at,the food was great and the golf cart ride such a laugh ,great crew amazing ,only wish we had longer at the first beach had hardly time to dip your toes and it was back on board, other than that had a great day
J
Jim Cambridge
September 2024
From Reino Unido
Traveled as
As a couple
- 40 years old
Excellent
The staff were absolutely fantastic all day long.
F
FreEmm
September 2024
From Reino Unido
Traveled as
As a couple
- 8 years old
Excellent
Amazing trip overall! So beautiful and chilled! Definitely do this! The days was about 8 hours, but in some places it still felt rushed. I feel like certain places on the buggy tour didn't need to visited, for example to to stop at the cliff for 10 minutes to look and then further a long to see the goddess we only had 15 minutes and it would have been good to explore there more
T
The Coles
September 2024
From Reino Unido
Traveled as
As a couple
- 25 years old
Excellent
Staff on the boat really looked after our every need x
D
Donna
September 2024
From Reino Unido
Traveled as
Alone
- 32 years old
Excellent
The tour guide Oliver was excellent, he quickly noted that I was alone and kept me included. He was very funny and ensured the whole boat had a good time.
L
Lisa Miller
September 2024
From Reino Unido
Traveled as
As a couple
- 31 years old
Excellent
The trip was value for money. & the staff were very friendly & attentive. We especially enjoyed the gold buggy part.
S
Scoops
September 2024
From Reino Unido
Traveled as
As a couple
- 37 years old
Great
The trip itself was good, the boat however was a little crowded with not much space to spread out. We enjoyed the day, HOWEVER! Upon arrival at the check in at the port we were duped into having to purchase ‘bio-degradable’ sun block at a cost of $37, we were pressurised into this sale by the Albatross staff & made to think that it was a compulsory condition of the snorkling element of the trip as we were told that the area was a national park. Being conned took the shine off a great day!!
L
Lee & vicky Cowdrey
September 2024
From Reino Unido
Traveled as
As a couple
- 39 years old
Great
Although the trip was wonderful, there are a couple of things that were disappointing....1, we were charged $30 for special sun block before getting on the boat as we needed a specific type to protect the Reef.....however the snorkeling part of the trip lasted about 20 minutes, not a reef in sight just a few hand statues under the water which Although nice to see was a lot to be charged for such little time in the actual water. The trip was also rushed due to travel times.
N
Nicky Matthews
September 2024
From Reino Unido
Traveled as
With friends
- 28 years old
Excellent
What a great trip from start to finish. The snorkeling was amazing, the entertainment on the Catamaran was brilliant and the golf buggy tour was so fun. The food and drinks service on the Island was wonderful and such a vast choice. Overall a great experience and a fun day.
L
Lynda Skennerton
September 2024
From Reino Unido
Traveled as
With friends
- 40 years old
Excellent
Enjoyed everything about the day.
W
Walsh party
September 2024
From Reino Unido
Traveled as
As a couple
- 41 years old
Excellent
Although the staff were great getting on and. Off the catamaran was very traumatic. Other boats moored in a way it seemed easier to get on and off. Another recommendation I would make would be to give a free photo to each booking as part of the package.
F
Fiona. From Cork
September 2024
From Reino Unido
Traveled as
As a couple
- 40 years old
Excellent
N
Nikki
September 2024
From Reino Unido
Traveled as
As a couple
- 26 years old
Excellent
Crew were friendly and kept well informed. The island was lovely with just enough time to explore. Meal provided on the island was great with lots of choice including cocktails, Hard sell given on buying eco-friendly suncream, hats, waterproof cases for phones etc so make sure you take your own as expensive to purchase.
E
Ewan & Sharon
September 2024
From Reino Unido
Traveled as
As a couple
- 45 years old
Great
The trip it;s self was very good the only poor point of the trip was the fact that we had to wait for over an hour prior to getting on the boat for the trip where you are hassled to buy a sunscreen to allow you to swim in the water, they also keep trying to sell you hats and towels yet they can see everyone there already had their own equipment.
M
Mario R
September 2024
From Reino Unido
Traveled as
With family
- 39 years old
Excellent
Included lunch could of been better
R
Raymond van steijn
August 2024
From Países Bajos
Traveled as
Alone
- 26 years old
Excellent
Fantastic day
S
Steve
August 2024
From Reino Unido
Traveled as
With family
- 38 years old
Average
Boat crew crew were friendly. Good food on the beach. The whole day was very rushed, everthing was go go go. Not enough snorkles for everybody. We didnt have time to enjoy the beach club after lunch, the buggy ride was a waste of time, just an excuse to get us all off the beach club we thought. We were back at the port before 15:00 and back in the bus to come home. All very rushed forbwhatvwas ment to be a full day.
R
RKC2024
August 2024
From Reino Unido
Traveled as
As a couple
- 34 years old
Excellent
We had a brilliant time on this trip, the only negative was the snorkelling, we found this to be very rushed, we were first time snorkelling and no explanation was given on how to do this. The rest of the trip was fantastic
N
Nick Horsler - UK
August 2024
From Reino Unido
Traveled as
With family
- 38 years old
Excellent
Didn't like hard sell of suntan lotion which was made. 25 USD for a small bottle. RIP off. Then the plastic phone wallet which actually is useless as your phone cannot be used as screen is effected and impossible to use. Waste of money. Other than that great day out.
C
Cath
August 2024
From Reino Unido
Traveled as
As a couple
- 36 years old
Average
Overall it was a beautiful day however we felt some aspects were very rushed for instance snorkelling was rushed with no time for photos or to take in the surroundings. On arrival food was also bit of a rush with not much time to explore . Then due to poor communication we missed the golf buggie tour of the island which we were really looking forward to . The tour guide didn’t seem interested and was more interested in reminding us to leave gratuities. The Catameran was great . Very rushed !
M
Megan
August 2024
From Reino Unido
Traveled as
As a couple
Excellent
Great day overall, our host Oliver and all the staff on board were fantastic and super accommodating and they made the trip. Golf bugee included was a nice touch and great way to see the island. Snorkel was 20 mins so a little short if anything but good for those less confident. Lunch was good and kept hydrated throughout eith water and soft drinks or alcohol if you wanted
A
ALA
August 2024
From Reino Unido
Traveled as
As a couple
- 34 years old
Excellent
Transfer there was great buy going back there were a lot of drop off which added time to the journey after a long day. The staff on the boat were amazing - couldn't so enough for us. Beach club food and drinks were amazing. The golf buggy ride was great fun and it was amazing seeing the island. Snorkeling was a bit rough (beyond their control) but still saw lots of fish. Overall, this was a fun day out.
M
mark keogh rui caribe
August 2024
From Reino Unido
Traveled as
As a couple
- 38 years old
Excellent
Staff on the boat and at the restaurant were brilliant.
J
Jess
August 2024
From Reino Unido
Traveled as
As a couple
- 8 years old
Excellent
We loved this trip! It was amazing and the staff were super attentive and amazing. We loved the snorkelling and would have liked longer ideally. The gold buggies were a great way to see the island. The only negative feedback we had is that on the way back the transfer included a lot more people than on the way there crammed in a very small minibus and we took a very long detour so it took ages to get back (2hours instead of 40mins)
M
Michael
August 2024
From Reino Unido
Traveled as
As a couple
- 43 years old
Great
We really enjoyed our staff. Beautiful location, nice lunch. Very attentive to making my birthday special. Very informative. If I had one thing that was not up to par was that we felt rushed snorkeling. There was not much time to do so. It was kind of like just swimming out there without much time to look around under the water. Overall a great experience.
T
Terry
July 2024
From Reino Unido
Traveled as
As a couple
- 46 years old
Excellent
Excellent from start to finish would recommend to everyone to do it
C
Catherine Touhey
July 2024
From Reino Unido
Traveled as
With friends
- 32 years old
Excellent
The amount of people on the boat was just enough. Staff amazing. Joanna was really good.
K
Kevin
July 2024
From Reino Unido
Traveled as
As a couple
- 10 years old
Excellent
S
Shopaholic Mand
July 2024
From Reino Unido
Traveled as
With friends
- 42 years old
Great
Loved the boat and the staff were excellent and friendly. The guide was clear and informative too. The beach club was ok but the food was awful. Although there was a choice the quality was bad and not very hygienic in the heat. My husband was the only person in our group to have rice there and ended up having diarrhoea that night. We all didn’t want to spend too much time on that particular beach as it was loud and not relaxing. The buggy ride was good.
R
Rusty
July 2024
From Reino Unido
Traveled as
As a couple
- 53 years old
Excellent
Increase the time snorkeling and cancel the golf cart tour on Isla Mujers.
S
Scott
July 2024
From Reino Unido
Traveled as
With friends
- 31 years old
Excellent
All the crew aboard Monti Cristo were exceptional always there to provide drinks and snacks Jorge was amazing also Maybe at the beach club have more free time and maybe have more staff to replenish plates and cutlery waited more than 15 mins to get food. Only had 40 mins free time at the beach club
E
Excellent experience on trip to Isla Mujeres
July 2024
From Reino Unido
Traveled as
As a couple
- 44 years old
Excellent
It was very expensive for a day trip, but couldn't fault the staff, the service was brilliant non stop
J
John steel
July 2024
From Reino Unido
Traveled as
As a couple
- 35 years old
Great
At the start of the outing we were instructed that only biodegradable sun lotion was permitted which we bought at Twenty Five dollars from the organisers only to realise we could have purchased it in the supermarket for Three Dollars which I thought was unfair. The TUI rep never passed in this information when we were booking the trip.
L
Lina
July 2024
From Alemania
Traveled as
As a couple
- 8 years old
Excellent
Wir haben uns sehr wohl gefühlt. Schnorcheln war super. Die Drinks waren gut. Das Essen auf der Insel sehr lecker. Die Mitarbeiter waren alle super freundlich, top Service! Hätten uns beim ersten Stop auf der Insel etwas mehr Zeit gewünscht. Ansonsten auf jeden Fall empfehlenswert!!
S
Samantha
July 2024
From Reino Unido
Traveled as
As a couple
- 8 years old
Excellent
Amazing day, staff can’t do enough for you. They were also amazing at making sure everyone was together and safe during the golf cart rides as well and making sure we knew the schedule for the day and where to meet. Beach club food and vibe is great!
A
Anthony
July 2024
From Reino Unido
Traveled as
As a couple
- 38 years old
Excellent
A
Alan
July 2024
From Reino Unido
Traveled as
As a couple
- 58 years old
Excellent
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